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What customer tickets reveal : essential insights for transforming the customer experience
Today, companies must constantly seek to optimize their customer experience (CX). One
ISO 27001 Certification: Feedier’s Commitment to Customer Intelligence and Data Security
Feedier is proud to announce that our Customer Intelligence platform is now
Feedier Joins the Hub France IA Community
We are thrilled to announce that Feedier has officially joined the Hub
Feedier Joins the AFRC Community
We are delighted to announce that Feedier, an innovative customer intelligence platform,
Top 100 Engaging Questions to Drive Customer Intelligence and Improve Feedback Forms
Creating engaging and insightful feedback forms is essential for gathering actionable data
CX Budget: 8 Tips to Achieve More With the Same Budget
Based on our TH episode : With customer experience (CX) gaining strategic
3 ways to empower OPS team in Leading CX Transformations
In the current customer-centric context, it is essential to empower operational teams
6 traps to avoid when using AI for text analysis in CX
Artificial Intelligence (AI) is revolutionizing Customer Experience (CX) management, offering powerful insights
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What customer tickets reveal : essential insights for transforming the customer experience
Today, companies must constantly seek to optimize their customer experience (CX). One of the most under-used, yet richest sources of data is customer support tickets. These tickets contain a wealth of information that can transform
Version 3.20: New feature for automating workflows
In Feedier’s latest version 3.20, we’re excited to introduce the Autopilot module, a feature designed to automate and simplify your daily tasks. By handling routine processes like report generation and notifications automatically, the Autopilot module
Feedier 3.19.0: Enhancements in Reporting and Text Analysis
The latest update from Feedier, version 3.19.0, brings significant improvements to the platform’s reporting capabilities and text analysis tools. As part of our commitment to continuously refining the user experience, this release focuses on making
ISO 27001 Certification: Feedier’s Commitment to Customer Intelligence and Data Security
Feedier is proud to announce that our Customer Intelligence platform is now ISO 27001 certified. This globally recognized certification demonstrates our commitment to ensuring the highest standards of information security for our clients. But what