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Detect weak signals in customer journeys using AI
Dive into the fascinating world of weak signals and their impact on
End of annual barometers: Towards a transformation of the Customer Experience
In a world where the pace of market evolution and consumer expectations
NPS 3.0: A customer-centric vision
Created in 2003 by Fred Reichheld in his article “The One Number
Feedier 3.0.0: Reports more powerful than ever
Over the last few months, our team has invested significant resources in
GDPR’s impact on customer loyalty in Europe
Since its implementation in 2018, the GDPR has transformed how European companies
7 ways to improve customer service in banking in 2024
In a context where startups like Wise, TradeIn, and Revolut are showing
How does on-site logistics improve the final customer experience?
The logistics and freight sector in France is expanding rapidly, with projections
Copilot 2.0: Your virtual consultant
Copilot upgrades Just think of the dozens, if not hundreds, of repetitive
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The business impact of detractors for financial services
While most companies focus heavily on new customer acquisition through different marketing channels to increase revenue, a more efficient way to drive growth for financial services is to reduce the detractor rate and therefore its
Feedier 2.2.0: A new way to manage your dashboard views
Feedier’s new platform update focuses on improving your experience with the interface. The goal is to create a seamless journey for you through the Customer Intelligence so that, ultimately, you can offer your end-customers the
Improve training programs’ quality and impact with actionable feedback insights
While some of the following recommendations might be applicable for startups and digital native companies, this entry is most applicable for companies with more than 5,000 employees that have key transformation challenges. It is based
How to improve user experience effectively in digital applications?
Digital applications are not just tools, but essential components of operational excellence and customer satisfaction in the ever-changing logistics and mobility sectors. Quickly and effectively improving these apps is key to strengthening operational teams (including
