Understand the technology behind Text Analysis (NLP) in CX
In today’s fast-paced business environment, understanding your customers is no longer optional—it’s
The Top 4 CX Practices That Will Disappear With AI
As AI continues to shape the customer experience (CX) landscape, certain outdated
6 Key insights that NPS does not reveal
The Net Promoter Score (NPS) has become a cornerstone of customer experience
Top 7 Security Risks Triggered by CX Initiatives and How to Avoid Them
In today’s customer experience (CX) landscape, businesses face both opportunities and challenges
Feedier Joins the AFRC Community
We are delighted to announce that Feedier, an innovative customer intelligence platform,
What is text analysis? The complete guide
Companies and teams that are “non-data savvy” or “non-tech savvy” find it
Release 3.16: Revamped profiles, optimized attributes, and more intelligent NPS
The Feedier team is happy to present release 3.16 of the platform,
Release 3.15 : Simplified access and 100% automated annotations
Discover release 3.15 of the Feedier platform, an update designed to make
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Version 3.14.0 : Benchmarking made even more intuitive
We’re very happy to announce 5 new enhancements to the Feedier platform, focusing mainly on enriched reporting and benchmarking. More complete PDF exports We’ve optimized the download of PDF reports. Previously, when exporting your reports,
The 5 Major Challenges of CX Teams
In an environment where customer expectations are evolving faster than ever, companies need to adapt to offer ever more fluid and personalized experiences. The pressure is intensifying for CX teams, who must not only meet
Version 3.13.0: Notification center and images in your reports
Once again, this is a platform enhancement that you can use to make your operational workflows more efficient. For this version 3.13.0, the notification centre and reports have been given pride of place. Let’s start
Version 3.12.0: Text Analysis now more powerful than ever
Feedier’s latest update brings two distinct and significant improvements to your dashboard. These enhancements cover two key aspects of the platform: text analysis and overall dashboard navigation. Streamlined navigation. Optimized experience. The User Experience (UX)