Text analysis to deeply understand customer feedback
With Feedier’s NLP text analysis, you can gain a deeper understanding of your customers’ feedback and sentiment, allowing you to improve your products and services to meet their needs.
360° vision of customer feedback
Consultant-level reports in minutes
Easy-to-understand Customer Experience
Action plans on the go
Trusted by mid to large enterprises and public institutions alike.
+3Hr
per day saved with automated analysis
+23%
increase in profitability
Real-Time KPI Monitoring
Keep track of your operational KPIs and display the most important metrics in real-time based on your specific goals. This ensures you stay aligned with your objectives and respond swiftly to any changes.
In-Depth Feedback Insights
Access up-to-date reports that automatically summarize the outcomes of your feedback. Leveraging powerful NLP text analysis technology, you gain in-depth insights into customer sentiment and feedback trends, allowing for a deeper understanding of customer needs.
Dynamic KPI Visualization
Visualize how your KPIs change over time with the Activity chart on Feedier. This tool enables you to monitor progress and make data-driven decisions, ensuring continuous improvement and strategic alignment.
Attach existing metadata to feedback by integrating your business tools with Feedier. This enables you to analyze results faster and identify potential issues more efficiently.
Enrich your data with KPIs and insights from Feedier. The bi-directional integration works both ways, allowing you to gain a deeper understanding of your customers and make data-driven decisions.
Create personalized analysis reports in real-time using pre-selected metadata. This enables you to learn more about your customers and gain insights that are specific to your business.
Maximize Feedback Potential
Unlock the full potential of your feedback with Feedier’s NLP text analysis. Automatically identify entities like names, locations, and companies, transforming them into useful attributes for accurate reports, giving you precise and actionable data.
Sentiment Analysis for Improvement
Gain insights into customer sentiment with Feedier’s sentiment score extraction from text feedback. This allows you to easily identify pain points and areas for improvement, helping you enhance customer satisfaction and loyalty.
Keyword Analysis for Comprehensive Feedback
Discover the most commonly used keywords in your feedback with Feedier’s text analysis module. Automatically assign them a satisfaction ratio and sentiment score for a complete understanding of your customers’ feedback, ensuring you address their needs effectively.
Enterprise ready.
At Feedier, we create value-added partnerships with our clients that align data trust, industry expertise and positive ROI.
