In today’s data-driven world, understanding customer emotions has become a vital part of business strategy. Sentiment analysis, a branch of natural language processing (NLP), enables companies to gauge the emotional tone behind textual data—be it

Voice of Customer (VoC) programs have evolved into critical components of business success. By systematically capturing and acting on customer feedback, companies can improve products, refine services, and elevate overall customer experience (CX). However, the