Customer Intelligence Platform
Transform CX faster with AI
Feedier is Customer Intelligence Platform designed to help your
CX team achieve more, with a cost-effective pricing and unparalleled agility.
Capture allfeedback signals
Import module
Break silos and import feedback signals from review sites, .CSV files from existing surveys, emails forwarding or using the API.
Enterprise Surveys
No customer feedback? No problem, Feedier provides an interactive survey module with 16+ question types, conditions, custom branding, etc.
Digital Touchpoints
Measure user feedback directly in your digital applications or websites using a Tag Manager. Fully customizable, no user tracking and no billing per page view.
Campaigns manager
No digital touchpoints? Capture customer feedback with email or SMS campaigns. Manage the content, follow-ups, delivery rate, etc.
Manage feedback records
Get a real-time feed of all your feedback signals in one place. The feedback feed lets you delete, assign or filter any feedback record in seconds.
CX Dashboards
Measure and track key CX indicators such as NPS, CSAT, CES or any custom KPI in Feedier's intuitive dashboards.
Unlock Next Generation Text Analysis
Tired of manually categorizing text feedback? Feedier provides a complete Text Analysis module that capitalizes on all your feedback signals, your business data and cutting-edge AI to automatically identify insights for you 24/7/365.
Automate Tedious Assignments
Feedier's AI Analyst lets you automate time-consuming assignments to explore text feedback, in relationship with your business data, to identify pain points faster.
Create Consultant-Level Reports in minutes
Feedier automatically generates reports that are ready for your team and board presentations, using a mix of AI analysis, clear visualization and business insights.
Automate your report creation
Why should you have to create your reports manually every time? Feedier allows you to automate this, on the segments you want, at the recurrence you want and on top of that, the report is sent to the relevant stakeholders. All this, with absolutely no effort on your end.
Capture the intelligence of competitive reports
Import your competitors' latest reviews in just a few clicks and create reports to compare your KPIs with those of other organisations in your sector.
FAQ
Customer Intelligence surpasses traditional Voice-of-Customer or CX platforms, which are often limited to surveys, NPS tracking, and basic close-the-loop actions.
Some of the key differentiators include:
- 360° view of all feedback signals
- Includes all business context
- 24/7 insights detection
- Tailored text insights
- AI-driven action plans
- Consultant level reports that are fully automated
Our pricing is designed for mid-sized to large enterprises and is considered as highly competitive in regard to traditional CX vendors.
Feedier Yearly cost is based on:
- Base package to access the Feedier Platform.
- Variable cost based on feedback collected, analyzed and stored in Feedier.
We do not charge on the number of reports or users.
Feedier provides a Proof of Concept (POC) option, allowing teams to test and assess the solution's effectiveness and suitability for their specific needs without committing to annual contracts.
Two options are available
- Our Integrations team does it during the onboarding phase.
- Your team does it using Feedier's API.
In both scenarios, it's a relatively quick process.
Feedier is ISO 27001:2022 certified and SOC2 compliant, ensuring enterprise-grade security for customer data with features like SSO support, data anonymization, encryption, and 24/7 system monitoring. The platform adheres to GDPR and employs stringent coding practices, isolated environments, and comprehensive data governance to maintain data integrity and security.
Please read more on our Security & Compliance here.
Yes, Feedier provides technical support based on the chosen pricing plan. Customers can also receive assistance from a dedicated Customer Success Manager (CSM) with meetings that can be scheduled monthly or weekly, tailored to the business's needs and plan. This CSM support aims to help users maximize the platform's benefits and ensure it meets their requirements effectively.
Still have a question? Contact us.
Feedier technologies
The Feedier Platform is powered by scalable and innovative. Enabling our users to derive real value from each of our modules and at scale.
Eureka AI
Built-in Feedier, Eureka AI is your new CX Analyst, working 24/7.
Learn moreData Integrations
Built-in Feedier, Eureka AI is your new CX Analyst, working 24/7.
Learn moreSecurity & Compliance
Built-in Feedier, Eureka AI is your new CX Analyst, working 24/7.
Learn more