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Text analysis to deeply understand customer feedback

With Feedier’s NLP text analysis, you can gain a deeper understanding of your customers’ feedback and sentiment, allowing you to improve your products and services to meet their needs.

360° vision of customer feedback

Consultant-level reports in minutes

Easy-to-understand Customer Experience

Action plans on the go

nlp analysis

Trusted by mid to large enterprises and public institutions alike.

per day saved with automated analysis
increase in profitability

Optimize your KPIs with Feedier’s NLP text analysis


Real-Time KPI Monitoring

Keep track of your operational KPIs and display the most important metrics in real-time based on your specific goals. This ensures you stay aligned with your objectives and respond swiftly to any changes.

In-Depth Feedback Insights

Access up-to-date reports that automatically summarize the outcomes of your feedback. Leveraging powerful NLP text analysis technology, you gain in-depth insights into customer sentiment and feedback trends, allowing for a deeper understanding of customer needs.

Dynamic KPI Visualization

Visualize how your KPIs change over time with the Activity chart on Feedier. This tool enables you to monitor progress and make data-driven decisions, ensuring continuous improvement and strategic alignment.

Attach existing metadata to feedback by integrating your business tools with Feedier. This enables you to analyze results faster and identify potential issues more efficiently.


Enrich your data with KPIs and insights from Feedier. The bi-directional integration works both ways, allowing you to gain a deeper understanding of your customers and make data-driven decisions.


Create personalized analysis reports in real-time using pre-selected metadata. This enables you to learn more about your customers and gain insights that are specific to your business.

Maximize Feedback Potential

Unlock the full potential of your feedback with Feedier’s NLP text analysis. Automatically identify entities like names, locations, and companies, transforming them into useful attributes for accurate reports, giving you precise and actionable data.

Sentiment Analysis for Improvement

Gain insights into customer sentiment with Feedier’s sentiment score extraction from text feedback. This allows you to easily identify pain points and areas for improvement, helping you enhance customer satisfaction and loyalty.

Keyword Analysis for Comprehensive Feedback

Discover the most commonly used keywords in your feedback with Feedier’s text analysis module. Automatically assign them a satisfaction ratio and sentiment score for a complete understanding of your customers’ feedback, ensuring you address their needs effectively.

The Power of Natural Language Processing (NLP)

text analysis process

Enterprise ready.

At Feedier, we create value-added partnerships with our clients that align data trust, industry expertise and positive ROI.



Feedier is ISO 27001:2022 certified, as well as fully compliant with GDPR and CCPA.


Out-of-the-box and configurable integrations that work with your systems, at no extra cost.


Take advantage of dedicated customer success and technical support available from day one.

Make Customer Intelligence
your next Competitive Advantage