Anticipate and eliminate
the cost of bad experiences
Centralize all
feedback data
Break down data silos and give your teams a complete solution for collecting, importing and monitoring feedback, all in one place.
Bring context to your
operational data
Harness the full power of Customer Intelligence with integrated business data for better decision-making.
Intuitive analysis of structured and unstructured data
Integrate Feedier with your business tools to get full context on your feedback without relying on consulting services.
Listen better,
Transform faster.
Centralize your feedback, detect low signals, bring context with your business data and pilot your actions.
Feedier is the perfect solution for all your teams to understand and act on Customer Intelligence.
Centralize and drive
Never limit yourself to one survey. Centralize every single feedback source.
Enhance your
Feedback Management
Take a close-the-loop strategy and monitor all your feedback data from your dashboard.
Listen to your Voice of the Customer across all channels
Don’t settle for an email survey, request feedback using QR Code, Web and In-App Widget, SMS or your online review tools.
Centralize
all your feedback
Collect your feedback directly from Feedier and automatically import your existing reviews (Google Reviews, online reviews) to unify your data in a single place.
Contextualize and improve
Go beyond feedback.
Contextualize and turn it into accurate and actionable intelligence.
Two-way integration of
your business tools
Integrate Feedier bi-directionally with your business tools to harness the power of your operational and feedback data all in one place.
Enrich your existing
operational data
Customize your CRM integration (Salesforce, Hubspot, Cornerstone, etc.) to enrich your operational data for better Customer Intelligence.
Pilot actions for
better tracking
Automatically notify your teams, take advantage of recommendations for improvement, automate your action processes and improve customer satisfaction.
Tailor-made customer segmentation
Identify and create different customer segments based on demographic, satisfaction and behavioral criteria.
Analyze and get AI recommendations
Avoid manual analysis.
Automate your reporting and enhance your action plans.
Share live reports with
your teams
In a few clicks, generate and share automatic Live Reports that compile all your data, so you can collaborate with your teams.
Monitore your Key Performance Indicators (KPIs)
Import and benchmark your operational KPIs with your Customer Experience KPIs to align your objectives and identify areas for improvement.
Analyze text with a custom Language Model
Benefit from real-time analysis of large volumes of unstructured data, for accurate, actionable recommendations.
Feedier Copilot to save your teams hours of work
Take advantage of Feedier Artificial Intelligence by getting it to perform time-consuming tasks for your teams in a matter of seconds.
Frequently
asked questions