All-in-one Feedback Management
Feedier is a highly flexible solution to understand and improve experiences at any scale and in real-time.
Collect and Organize
Disconnected feedback wastes a lot of time.
Unify feedback in one place.
1.Create Interactive Surveys
A playful survey builder that supports multi-language, conditions, 15+ questions types & custom branding.
2.Send SMS & Emails Campaigns
Create and schedule email or sms campaigns in minutes.
3.Capture Digital Feedback
An easy-to-use widget to gather feedback at key moments of your user journeys.
4.Organize with Context
Connect your business intelligence tools (CRM, ERP, etc.) to automatically bring context to your feedback data.
5.Organize across touchpoints
Journey mapping lets you quickly organize feedback by touchpoint to detect improvement opportunities.
6.Organize per Team
Clusters allow you to organize surveys, feedback and workflows based on the teams that most need them.
Analyze and Share
Data is complex and difficult to read. Get intelligent reports that are simple to understand and share.
1.Analytics Suite
Save countless hours of manual analysis with intuitive charts and compelling insights.
2.Text Analytics
Analyze any kind of text feedback and uncover qualitative insights through Machine learning technology.
3.Geographical Explorer
Visualize feedback from locations and personalize Feedier Graphica Explorer's map details (level, precision) for every team.
4.Dashboards
Empower teams with dedicated team dashboards that align privacy and team performance while giving management a global view.
5.Live Feed
A real-time feedback feed that give you a constant flow of the voice-of-the-customer straight to your team.
6.Stories
Use Stories to segment feedback into precise cohorts that can be quickly analyzed, owned by a specific team and monitored in real-time.
Own and Improve
There's no point in collecting feedback if you don't act. Feedier delivers bespoke intelligence to the right team.
1.Case Management
Close the loop faster with a detailed report of every single feedback signal collected in Feedier.
2.Action Workflow
An action workflow that triggers live alerts to the right person using tools your team use every day (Trello, Slack, MS Teams, Jira, Asana, etc.).
3.Customer Success
Automatically create account-specific reports that your CS teams can use to monitor key account's satisfaction and needs over time.
4.Ownership Funnel
Deliver excellence across the user experience by measuring time taken to close-the-loop once feedback is received.
5.Account Management
Manage your teams access to the platform. Choose between 4 different user roles to maintain privacy.
Feedier is a new way to understand & improve experiences
Security & Privacy
GDPR compliance, encrypted backups, quarterly audited and our team can provide NDA and DPA documents on demand.
Easy to Deploy
Get started in hours. Not months. Get started with your existing data and touch-points to improve experience today.
Adapted to Your Complexity
Bespoke technology that is customized to your needs and comes Feedier's team expertise and services.
Rated 4.78/5