Elevate your customer experience with the Net Promoter Score
Unlock the full potential of your customer relationships with Net Promoter Score (NPS): Gain actionable insights into feedback and loyalty to enhance the customer experience and drive business growth.
Trusted by mid to large enterprises and public institutions alike.
+3.2%
increase in upsale revenue with an improved NPS score
-52%
increase in loyalty by managing dissatisfaction levels effectively
The NPS: A critical metric for expansion
Net Promoter Score (NPS) is a way to measure how loyal and happy customers are. By knowing your Promoters, Detractors, and Passives, you can take targeted steps to increase loyalty, reduce churn, and drive growth. With Feedier’s NPS survey templates and analytics, it’s easy to figure out your score and learn valuable details about your customers. Use NPS to improve how happy your customers are and grow your business.
Contextual NPS Surveys
Feedier’s NPS solution ensures every survey question gives context to the NPS. This approach helps you understand the reasons behind your scores, offering deeper insights into customer sentiment.
Integrated Operational Data
Operational data from your CRM, ERP, or cloud solution can be included to acquire segmented NPS ratings. By integrating these data sources, you can gain a more nuanced view of customer satisfaction across different segments.
In-Depth Feedback Analysis
NLP techniques are used to analyze open-ended customer feedback, providing context and sentiment behind each response and score. This advanced analysis helps you understand the underlying emotions and reasons behind customer feedback, leading to more informed decisions.
Instant NPS Reports
Get instant NPS scores with pre-filled reports, showing the percentage of detractors, promoters, and passives. This immediate overview helps you quickly gauge overall customer satisfaction.
Attribute-Based NPS Breakdown
Break down your NPS by different attributes such as departments, products, and regions for a clear understanding of how each attribute affects your overall score. This detailed analysis helps pinpoint areas of strength and opportunities for improvement.
NPS Evolution Visualization
Visualize your NPS evolution over time with Feedier’s activity chart. This tool enables you to track changes and trends in customer satisfaction, providing insights into how your efforts impact your NPS.
Top NPS Performers
See the top 5 NPS scores based on your chosen attributes to identify which areas are performing well and which need improvement. This targeted analysis helps you focus your efforts on areas that will most benefit from attention.
Enterprise ready.
At Feedier, we create value-added partnerships with our clients that align data trust, industry expertise and positive ROI.
