Engage your customers
Receive regular quality Feedback that connects you to your customers through gamified forms. Take the voice of your customers to a whole new level with automated Feedback that engages where it matters most.
Why Feedback?Customer success is a long term investment
Getting quality Feedback is a way for your business to directly engage end-customers. Measuring satisfaction pulse at different moments of the customer's journey and powering up your NPS score with fresh insights that give your teams the data they need to boost customer satisfaction.
Feedier ImpactNew innovative way to collect quality feedback
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms that participants enjoy. Be a leader, turn Feedback into growth leverage by making data-driven decisions to improve your customers' daily life.
Reconnect and Engage with customers automatically when it matters most: after-purchase, product refund, ticket closed...
Get more responses with unique personalized messages and experiences that generate customer loyalty thanks to tailored reward programs.
Turn customer Feedback into contextualized stories thanks to event automation, individual reports and connection with your end-customer services.
Access to personalized PDF customer satisfaction reports with key graphics and insights that can be easily shared with your team and management.
ChannelsTurn the voice of your customers into daily data intelligence
Send personal emails or SMS with the Feedier campaign manager to your customers. For every email, get access to its status and progress. Whenever Feedback is received, add comments, mark its progress and turn insights into actions.
ConnectSave time and get daily insights automatically
Automate your workflows easily with Zapier and Feedier. Zapier automates actions between Feedier and your favorite applications, whether it is to automatically send Feedback emails/SMS, attach contextual metadata or synchronize your data.More connections
- SalesforceSend automatic and personalized Feedback emails when a Salesforce lead record is updated and closed.
- HubspotSend automatic and personalized Feedback emails when a Hubspot lead record is updated and closed.
- FreshdeskAutomatically send Feedback emails with Feedier's engaging forms when a ticket is closed on Freshdesk.
- IntercomSynchronize your Feedback data with your Intercom user directories. Taking customer success to a new level.
- ZendeskAutomatically send Feedback emails with Feedier's engaging forms when a ticket is closed on Zendesk.
Vs SurveysSurveys are outdated and no longer doing the job, engagement is more important than ever.
- Create boring surveys
- Low response rate
- Long text questions
- Create dead-ends
- Non collaborative
- Endless data-analysis
- Manage creative interactive forms
- Best response rate with gamification
- Automated channels
- Interactive questions
- Engage people
- Team oriented (comments, owner...)
- Key insights and PDF reports with graphics