Customer Feedback
Collect regular quality Feedback by asking the right questions to your customers through gamified forms. Take your customers' voice to a whole new level with automated Feedback and help your company achieve complete customer satisfaction.
Customer Feedback
B2CDeliver an Outstanding Customer Experience
Getting quality Feedback about your products and services is a way for your business to directly engage end customers. Measuring customers' satisfaction pulse at different stages of the customers experience and powering up your NPS score with insights that give your teams the data they need to boost the quality of your brand.
Feedier Impact
New innovative way to collect quality feedbackFeedier is a Feedback management platform that lets you collect qualitative Feedback with highly engaging and gamified forms that the participants will love. Be a leader, turn Feedback into a growth leverage by making data-driven decisions to improve your customers' daily life.
Create highly interactive forms
Reconnect and Engage with customers automatically when it matters most: after-purchase, product refund, ticket closed...
Get more responses
Get more responses with unique personalized messages and experiences that generate customer loyalty thanks to tailored reward programs.
Turn responses into insights
Turn customer Feedback into contextualized stories thanks to event automation, individual reports and connection with your end-customer services.
Take action
Access to personalized PDF customer satisfaction reports with key graphics and insights that can be easily shared with your team and management.
Channels
Turn the voice of your customers into daily data intelligence
Send personal emails or SMS with the Feedier campaign manager to your customers. For every email, get access to its status and progress. Whenever Feedback is received, add comments, mark its progress and turn insights into actions.
Connect
Save time and get daily insights automaticallyAutomate your workflows easily with Zapier and Feedier. Zapier automates actions between Feedier and your favorite applications, whether it is to automatically send Feedback emails/SMS, attach contextual metadata or synchronize your data.
More connections
SalesforceSend automatic and personalized Feedback emails when a Salesforce lead record is updated and closed.
HubspotSend automatic and personalized Feedback emails when a Hubspot lead record is updated and closed.
FreshdeskAutomatically send Feedback emails with Feedier's engaging forms when a ticket is closed on Freshdesk.
IntercomSynchronize your Feedback data with your Intercom user directories. Taking customer success to a new level.
ZendeskAutomatically send Feedback emails with Feedier's engaging forms when a ticket is closed on Zendesk.
Feedier Resources
From the Feedier blog, everything about Feedback in one place.
10 Questions You Should Ask To Seek The Best Customer Feedback
Customer feedback is the guiding light that helps steer your business in the right direction. That's why we're dedicating this entire article to bring to your awareness the best questions to ask your customers, so you're empowered with deep [...]
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It's Time To Transform The Way You Collect Feedback From Your Customers
The world is accelerating towards simplicity, minimalism and bold approaches, and so should the way you get your Feedback. Here's the time to tweak the way you listen and collect feedback from customers. Conduct Surveys Only On Targeted [...]
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Customer Feedback Software Trends 2020 to 2025
Customer feedback is very important. It gives you an insight into what is working out well for your company and which parts need to be improved in order to grow faster. There are several ways you can leverage customer feedback to maximize your [...]
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Customer success vs Customer support
Things used to be simple – a customer had a problem? Your customer support department would take care of it. End of story. Today, with the advent of software companies providing more volatile services such as MSSPs, creating new customer[...]
Read moreAll feedback in one platform. Try it free!
A new innovative platform to engage better and make feedback a no-brainer.Survey tools
- Create boring surveys
- Low response rate
- Manual
- Long text questions
- Create dead-ends
- Non collaborative
- Endless data-analysis
feedback platform
- Manage interactive forms
- Best response rate with gamification
- Automated channels (in-app, emails, widget...)
- Interactive questions
- Engage people
- Team oriented (comments, owner...)
- Key insights and PDF reports with graphics
- Ready-to-use form template
- Video tutorials
- 14-day trial on any paid plan
