Feedier for CX teams

Give your team their own highly intuitive and secure VoC dashboard to ensure that customer satisfaction is at the heart of the company's strategy. Feedier's customer experience management platform integrates your operational needs by automatically distributing and assigning feedback to the right teams. Leverage the full power of your tools such as Microsoft Teams or Salesforce through Feedier integrations.

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Problems with standard VoC platforms

The typical pitch given by VoC/CX platforms of letting you collect and analyze customer feedback always falls flat in the long run for complex operations that have multiple products, units, teams, etc. Often, very little data from the feedback collected is actually actionable and distributed to the right team. All the work is on the CX team’s shoulders to manage the data, analyze it, and redirect it to the right team.

This is where Feedier helps CX teams reduce operational complexity and automatically deliver the right feedback insight to the right team through the integration of your business and communication tools (Slack, Zendesk, etc.). We give CX teams the ability to detect customer dissatisfaction so that teams can understand it, eliminate it, and ultimately improve. The ROI of using Feedier is twofold: better customer relationships lead to greater customer retention, which saves you resources in trying to improve customer lifetime value (CLV).

Feedback Collection in Feedier Screenshot

Collect Feedback From Any Source

Make data-driven decisions at any time by collecting feedback from direct and indirect sources in real time. Feedier allows you to import and centralize all your feedback data in one place, whether it comes from a web widget, email campaign or QR code. Each piece of feedback is then automatically organized by source and analyzed to turn your customer data into actionable insights that improve customer retention and reduce churn.

Unify Feedback Throughout the Customer Journey

The touchpoints of your customer journeys are multiplied tenfold because of your operational complexity. Feedier comes with a comprehensive journey map that sheds light on your vision of these journeys. This allows you to monitor your interactions with your customer and help you prioritize your customer experience strategy.

Automatically Assign Feedback

Instantly act on customer insights and automatically make it available for the right teams by aligning them with your business data. Assign 100% of feedback to project managers while continuing to give an effective topline view of sentiment to managers, directors, and executives.

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