Last edit: June 8th, 2018

These terms and conditions outline the rules and regulations for the use of Feedier app, an Alkalab SAS trademark.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Feedier's website if you do not accept all of the terms and conditions stated on this page.

THESE GENERAL TERMS OF SERVICE (the « Terms ») are a legal and binding agreement between Alkalab SAS, a French corporation (« Alkalab » or « Feedier » or « We » or « Service Provider ») and you, or if you represent an employer or client, then the employer or client (« You » or « Client »), governing your use of Feedier’s feedier.com website, the emailing services and all other related services that Alkalab provides (collectively the « Services »).

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of France. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Alkalab reserves all rights to change or update these Terms at any moment and at its sole discretion, by posting on its Website or by providing any other notice, if possible at least 30 days before its entry into effect, and your rights under these Terms will be subject to the most current version posted on the Website at the website, the emailing services and all other related services that Alkalab provides (collectively the « Services »).

PLEASE CAREFULLY READ THESE TERMS. BY SUBSCRIBING OR BY ACCESSING OR USING THE WEBSITE OR THE SERVICES, YOU AGREE THAT YOU HAVE READ AND AGREE, WITHOUT RESERVATIONS, TO BE BOUND BY THE LATEST VERSION OF THE AGREEMENT BEING THE FOLLOWING DOCUMENTS, LISTED BY ORDER OF PRIORITY: Specific Terms (defined below in article 1), if any;

  • These Terms;
  • Sending Policy (Anti-Spam Policy);
  • The Services are exclusively reserved for a professional use.

Article 1: Definitions

Each capitalized term herein shall have the meaning given below unless otherwise expressly stated.

« Assistance Services » means any consulting services, development, configuration and settings assistance provided by Service Provider in order to allow Client to access and use the Service, including integration of an API into its own website. Assistance Services include Consulting Services, On-boarding and training services, as well as all related services.

« Data » means Client’s electronic data, whether or not personal data, which are collected, managed, processed and/or shared by Client and Service Provider, and which may be intended for third parties, through the Service access and use rights.

« Service » means the Alkalab externalized application solution that is hosted on the servers and/or cloud that Service Provider designates and that Client may execute remotely. The Service offers various features, including, but not limited to, sending and managing, transactional emails and text messages. Service Provider expressly reserves the right, at any time during the term of the Agreement, to adapt, arrange and/or modify any of the components granting access and use rights to the Service and the associated documentation, provided that the maintenance and support commitments are complied with for these operations. Similarly, Alkalab may, at any time, discontinue providing a platform deemed undesirable and/or obsolete and migrate services to a new infrastructure; in which case, Alkalab will endeavor to inform you as early as possible and invite you to migrate your account to the new infrastructure.

« Intellectual Property Right » means all industrial property and copyrights including patents, trademarks, designs and models, copyrights (audiovisual effects, graphic interfaces, preparatory design material, software and source code, specifications and ancillary documentation).

« Operating Policies » means the operational rules, guidelines and processes followed by Service Provider in the operation of the Service, and with which Customer’s compliance is also required in some cases.

« Specific Terms » means all specific terms and conditions mutually agreed with the Client stating in particular the financial and technical elements specified in quotation.

« Website » means the web pages associated with the technological features of the Service described in the Service Documentation that can be accessed by and configured for and/or by Client, especially the “Admin” interface, in accordance with the Agreement.

Article 2: Support and Service Levels

We shall use reasonable efforts, in accordance with customary state of the art principles, to ensure that customer feedbacks requested by you are properly routed to their recipients. To this end, We shall provide you with an online automatic monitoring service, enabling you to make change at any time.

You may also subscribe to additional recommended services in order to improve the Service. Such additional services shall be invoiced separately and shall be provided only after your prior acceptance of a quotation and are as referenced in the Specific Terms.

You shall be responsible for appointing an administrator (the « Administrator »), who shall be in charge of collecting information and assistance requests from your users and for trying to respond to them.

We shall provide second level support fort he Service (« Support »), consisting of (i) responding to the Administrator’s requests for information and support in connection with use of the Service, or (ii) resolving anomalies arising from use of the Service that the Administrator has not been able to fix despite its best first level support efforts.

The Administrator is to create a Support ticket by sending a request to: [email protected] including as much detail as possible relating to the request for Support, it being agreed that only the Administrator may contact/access the Support service.

You shall be responsible for appointing an administrator (the « Administrator »), who shall be in charge of collecting information and assistance requests from your users and for trying to respond to them.

We shall provide second level support fort he Service (« Support »), consisting of (i) responding to the Administrator’s requests for information and support in connection with use of the Service, or (ii) resolving anomalies arising from use of the Service that the Administrator has not been able to fix despite its best first level support efforts.

The Administrator is to create a Support ticket by sending a request to: [email protected] including as much detail as possible relating to the request for Support, it being agreed that only the Administrator may contact/access the Support service.

Article 3: Use of the Services

3.1 Use of the Services

You shall comply with the terms and use restrictions, if any, set out in these present Terms, and in the Operating Policies. You shall be responsible for ensuring that your users also comply with said Terms and use restrictions.

You shall not interfere with or disrupt operation of the Service and shall comply with the Agreement for access to and use of this service.

When you use the Feedier API, you shall be responsible for your usage of the Feedier platform and shall limit your API calls to a reasonable volume. Alkalab reserves the right, at its sole discretion, to take any necessary action to address any improper use.

You subscribe to the Services in your name and on your behalf.

As an indirect Feedier subscriber, you subscribe to the Services in your name but on behalf of your own clients with the objective of managing and/or reselling Feedier to your clients. Specific Terms will be applicable to this usage, including that You must use sub-accounts to separate email traffic of your own clients using the Services and are responsible for the necessary support for the End Users.

3.2 Credentials

When You create your account, you undertake to share the information required to process your orders as requested on line, including, your surname, first name (or corporate name of your company), and valid email. This Data shall be processed in accordance with our Privacy Policy, where we describe how we manage, process and store your Data in the context of providing our services. You are responsible for the consequences of false or inaccurate information you have shared with us.

You shall keep confidential and secure all credentials, User IDs and passwords associated with your account, and to immediately notify us of any unauthorized use of your account, or of any theft or loss of credentials allowing access to the account. Each account is personal and can only be accessed and used by you or the users duly authorized by you. You recognize and acknowledge that you may be liable for any unlawful, wrongful or fraudulent use of the account, and you shall indemnify and hold us harmless against any action or claim arising from such a use. We reserve the right to request proof of your identity or authority before granting access to your account.

3.3 Content

You shall be solely and wholly liable (i) for any Data, information or content, in particular the content of survey sent through the Service.

You acknowledge and warrant that the Content, whether in whole or in part, shall in no event:

  1. infringe, misappropriate or violate any right, especially any Intellectual Property Right, of any third party whatsoever;
  2. contain any virus or program designed to cause damage, intercept or misappropriate any system or Data or personal data in a fraudulent manner;
  3. contain any unlawful, bullying, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature or any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable laws or regulations ;
  4. contain any sensitive personal data, including social security number, individually identifiable health or health insurance information, bank account information or credit card information;
  5. be false, misleading or inaccurate; or,
  6. be in breach with the Operating Policies.

You acknowledge that We have the right, but not the obligation, to monitor the Service and any Data submitted to the Service. To comply with legal obligations in this respect, we may take any actions (including removing Content or denying routing of certain Data) we reasonably believe are necessary to prevent unlawful activity in connection with the Service.

You expressly acknowledge and agree that Feedier shall not be liable for any loss or destruction of the Content, including the Data, and that You shall be responsible for ensuring that You have proper backups thereof.

Article 4: Compliance with the Law

You (i) shall comply with all laws and regulations in force that are applicable in any country from which You access the Website and/or use the Service, as well as in any country to which you ask for feedback, and (ii) shall indemnify and hold us harmless from any action brought against us, judgment entered against us or loss We may sustain due to Your non-compliance with applicable laws and regulations.

Furthermore, You agree to reimburse Us for any action or formality We may be required to carry out to comply with a legal demand or request from an administrative or judicial authority in relation to your use of the Service.

In the event uou become aware of a violation by any third party of any provision of these Terms or of any laws or regulations and, in particular, if You become aware of a security breach by a third party or discover a security breach, You shall immediately notify Us by any means, including by sending an email to [email protected]

Article 5: Plans – Financial Terms

We offer various options to our Clients, including free and paid plans, with or without a fixed commitment period. You can find these options and the relevant pricing on our website at: https://feedier.com/pricing. The pricing of these plans is available in US Dollars.

5.1 Free plans

Free plans are non paid subscriptions subject to use restrictions (maximum limits to the number of feedback entries, survey, monthly emails, support ticket requests, restriction on API calls, etc.); these use restrictions are set forth on our Website.

You may at any time terminate your free plan or upgrade to a paid plan.

5.2 Paid plans (Standard & Entreprise)

Paid plans are without any fixed-term commitment and have lower use restriction limits than the self-service free subscriptions. Premium features can also be added to these plans.

Your paid subscription shall be due and payable either on a monthly or yearly basis in advance from the date of your first paid subscription and will be automatically renewed thereafter on the same basis, subject to the full payment in advance of the fees due. You may not re-subscribe to the same paid monthly plan within twenty-one (21) days for the same account.

You may at any time terminate your paid self-service plan. We nevertheless draw your attention to the fact that Alkalab shall not reimburse you the unused fees paid for a started month or year, even on a pro rata basis; it is then your responsibility to anticipate the termination of Your plan to make it effective at the most convenient time.

Payment may be made by credit card, or direct debit. You authorize Alkalab to charge the credit card or bank account You provide to Us for any and all costs and amounts that You owe Us for the Services.

5.3 Paid Custom plans

Custom paid plans have a fixed-term commitment (generally set to 12 months), even lower use restriction limits than our other paid plans and offer more custom solutions. Premium features can also be added as well as Assistance Services.

When you subscribe to an Custom paid plan, the financial conditions that are applicable to You (fees, schedule and payment terms) are set forth on the Specific Terms signed by You. Fees for the Service consist of a fixed fee (« Minimum Annual Fee ») and a variable fee («Variable Fee »), if any, depending on the volume of feedback entries processed on behalf of Client. Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever.

Us or Yourself may terminate the plan at the end of each term (anniversary date), by giving prior a three (3) month notice. You will remain responsible to pay all amounts due to Us until the termination effective date. In the absence of such a termination, the plan shall be automatically renewed for the same fixed term, and You shall be invoiced according to the initial schedule payment not including any overage charges.

Service Provider or Yourself may also terminate the plan in advance in the event the other Party materially breaches the Agreement and fails to cure such material breach within thirty (30) calendar days after receipt of a notice of such breach, sent by certified mail,return receipt requested. Notwithstanding the foregoing, termination may be immediate in the event of the following circumstances: Client’s non-compliance with the Anti-Spam Policy in accordance with provisions of Article 6.3 of these present Terms; in the event of a breach of any laws and regulations ; in the event of a breach or attempted breach of the security of the Website; or, in the event of fraud or attempted fraud in connection with use of the Website or the Service.

5.4 Common provisions for all paid plans

The plan fees do not include the cost of equipment and Internet access enabling use of the Service, the costs of which shall be born by you.

Client Account Services fees, if any, are specified on the purchase order and/or the special terms. They do not cover, and You agree to separately reimburse Us for all out-of-pocket expenses incurred by Us in connection with the Client Account Services including: (i) travel expenses, including airfare, car rental and travel time exceeding four hours per week; (ii) accommodation expenses, including the cost of hotels; (iii) meal expenses, including breakfast, lunch, and dinner; (iv) translation and/or interpretation services; and, (v) costs of materials. Client Account Services fees shall be invoiced when the purchase order is signed. They are non-cancelable and non-refundable.

Any delay in payment (i) will allow us to recover and without notice late interest, any collections fees and other amounts as allowed by law and (ii) may immediately, after notice, temporarily suspend access to and use of the Service and/or terminate your subscription. All amounts payable are quoted excluding taxes. You shall pay any and all taxes imposed by any government on the amounts payable for the Services, or reimburse Us in the event We have paid such amounts, for which You are personally responsible.

Alkalab reserves the right to change the Services fees by notifying You by email with at least a thirty (30) day notice. If You do not accept the new fees as notified to You, You shall cease all use of the Services on or before the last day of the monthly period already paid at the date of the notification and terminate your plan. For fixed term plans, the fees applicable are the ones in force on the date of your order; the new fees will be applicable to You only on the renewal date of your plan.

Article 6: Termination

6.1 Right of withdrawal

The Services are reserved exclusively for a professional use and any regulations on consumer or retraction rights are not applicable to the Services.

6.2 Termination and/or deletion of an account upon Feedier's initiative

Alkalab may terminate your Account and the performance of Services at its sole discretion under the following circumstances:

  1. at any time and for any legitimate reason for a free plan provided reasonable notice is given; or,
  2. after You have been notified by Alkalb following any breach of laws or regulations or these Terms, including but not limited to: if payment or partial payment of any sum due by You is not received by Alkalab; in the event of a payment incident; in the event of a breach or attempted breach of the Website security; or, in the event of fraud or attempted fraud when using the Website.

6.3 Consequences of the termination

Upon expiration or termination of your account for any reason whatsoever, all amounts still owed by You, shall become due and payable immediately. We will not refund any prepaid fees and will charge You the full amount that We would have been entitled to charge for the remaining term.

You are advised that as of the effective termination date of your account, You will cease to have access to your account and to the Data stored therein, subject to the provisions of the Privacy Policy and applicable laws.

Article 7: Intellectual Property – Accessand Use Rights

7.1 Trademarks

The service name Feedier and all trademarks referenced on the Website, without limitation, are among the registered trademarks of Service Provider. You are not allowed to use any such trademarks without Service Provider’s express written agreement. All Website content, including graphics, logos, page headers, icons, and service names are the property of Service Provider and its affiliates. Other trademarks that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Service Provider.

7.2 Copyrights

All elements on the site, such as graphic elements (including graphical interface), logos, headers, icons, service names,literary content, computer programs, etc. are protected by copyright laws, and remain the full property of their authors. You are not allowed to use the content or design of the site without Service Provider’s express written agreement. You may not use, copy, modify, create or distribute a derivative work. Concerning the computer programs used, You also cannot reverse engineer, decompile or otherwise attempt to extract the source code of our platform. Any activity that infringes terms of the Agreement violates copyright law and will be prosecuted according to the current applicable laws.

7.3 Right of Access and Use

Subject to full payment of all fees when due for any paid plans, Feedier authorises/grants You a limited, non-exclusive, non-transferable, personal and temporary right to access and use the Service. This grant of rights shall not be deemed an assignment of any intellectual property rights.

7.4 Exclusive rights

Feedier has the exclusive right to intervene to adapt, arrange and/or modify any of the components of the Service and in particular, to correct any errors. Feedier remains the owner of all intellectual property rights, protecting, where appropriate, the works and services performed by Us in connection with our Services, as well as all associated documentation, but also all copies of such works and services, their derivatives, modifications and enhancements.

Article 8: Warranties

Feedier makes all reasonable efforts to deliver a functional Service and substantially compliant with its documentation, but does not guarantee an error or “bug” free service. If you notice a non-compliance issue, you must notify Feedier as soon as possible and Feedier undertakes to make every reasonable effort to remedy the non-compliance issue, as this is your only recourse.

Feedier also ensures that Support Services will be provided, where appropriate, according to the description given in the Specific Terms signed by You, where applicable, and proper codes of practice, as the Service Provider is only bound by an obligation of means in this instance.

You declare, warrant and agree, in Feedier's favor, that: (1) You have the right and authority to subscribe and use the Services, and accept these Terms, and if You accept the Agreement on behalf of a corporation or other entity, to link that company or other entity hereunder; (2) You have the right and executing authority of your obligations under these Terms; and, (3) all Data, information or content that You provide to Feedier in the context of your access to the Website and use of the Services is accurate and up-to-date.

Furthermore, You acknowledge that Feedier does not control the transfer of Data via the internet, and cannot be held responsible for delays or delivery problems arising from internet or other outside connection issues.

Article 9: Limitation of Liability

The Service, as well as the Website may include links to other websites or other Internet sources. In so far as We can not control these sites and external sources, Alkalab cannot be held responsible for the availability of such external websites or sources, and may not be held liable in any way for the content, advertising, products, services or other materials on or available from such external websites or sources. Alkalab provides links only as a convenience, and such inclusion of any link does not imply that We endorse the linked websites or any part of their content. In addition, Alkalab cannot be held responsible for the behavior or actions of other users, nor for any proven or alleged damage or loss subsequent to or in connection with access to, use of or the fact of having relied upon the content, products or services available on such external sites or sources.

Alkalab will be freed from the performance of Services, following an event of Force Majeure, as defined in article 13.4 of these Terms.

Furthermore, for maintenance reasons, Alkalab may suspend temporarily access to the Services; in such cases, Alkalab will endeavor to notify You and to keep the length of the interruption to a minimum.

In any event, Alkalab (including its third party suppliers, employees or representatives) may not, under any circumstances, be liable for indirect or consequential damages of any kind,including and without limitation, loss of revenue, profits, chance, business interruption, or Data loss, even if the parties were informed of the possibility of such damages.

Moreover, as to any indirect Feedier subscriber, in no event shall Feedier be liable for any End User, in particular in the event of temporary or permanent suspension of the Services due to non respect of the Feedier Policy.

In all cases, Alkalab's total liability is limited, all damage combined, to the amount paid by You to Alkalab, if any, for use of the Website and Services during the twelve (12) months preceding the date on which the damage occurred. This limitation does not apply to damage due to bodily injury (including death) or to willful misconduct or gross negligence.

You acknowledge that You have subscribed to the Services with knowledge of (i) the risks related to them, and (ii) the level of risk accepted by You. The prices applicable have been agreed upon inconsideration of this article, which is integral to the economic balance of the Agreement.

Article 10. Confidentiality

Service Provider and You undertake to treat as confidential, and to not reproduce or disclose, other than for the sole purposes of performing the Agreement, the information and documents exchanged between them as well as any disclosures obtained during this agreement.

Both Parties shall also oblige all contracting parties, subcontractors, client or any third party to maintain confidentiality with the same reasonable care standard as its own confidential information.

Both Parties acknowledge that any breach of its obligations with respect to confidential information may cause the other party irreparable injury for which there are inadequate remedies at law, and that the injured party shall be entitled to seek equitable relief in addition to all other remedies available to it. Client shall not disclose to a third party the results of any performance tests conducted on the Service, without the prior written consent of Service Provider.

Excluded from the obligation to maintain confidentiality is information that is generally available to the public or whose disclosure is required for legal reasons, or due to a judicial or administrative ruling.

Article 11. Miscellaneous

11.1 Transfer of the Agreement – Change of Control

For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service.

Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution,assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement.

11.2 Subcontracting

Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement.

11.3 Entire Agreement

These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).

11.4 Severability

If any one of the provisions of the Agreement is deemed void under any legal principle, law or regulation, or is invalidated by a court decision, it shall be severed from the Agreement, but the other provisions of the Agreement shall remain in full force and effect.

11.5 Force Majeure

Alkalab shall not be responsible for any default or delay due to extraordinary events beyond its control including,without limitation, strikes, lock-outs, shutdown of internet connections by Internet provider, cyber-attacks on the Website (« Force Majeure »).

If a Force Majeure event occurs, this Agreement shall be automatically suspended during the time the Force Majeure event continues, and neither Party shall be liable to the other for non-performance or delay in the performance of required obligation(s) due to the Force Majeure event, provided the non-performing Party gives prompt written notice of its inability to perform specified obligation(s) due to the event and uses reasonable efforts to resume its performance of its obligation(s) as soon as possible. It is agreed that the other Party may, during the time the Force Majeure event continues, similarly suspend performance of its obligations until such time as the non-performing Party resumes performance of its obligation(s).The Parties shall meet in order to jointly determine the conditions for resuming performance of the Agreement as soon as possible. If a Force Majeure event continues for more than a period of sixty (60) days, the Agreement may be terminated by either Party, by giving notice by certified mail, return receipt requested, effective immediately, if the impacted obligations are material obligations under the Agreement. Notwithstanding the foregoing, in no event shall a Force Majeure event.

11.6 Governing Law – Jurisdiction

These Terms are subject to French law. Failing amicable settlement, any difficulties related to their interpretation or validation, and any dispute between us will be the exclusive jurisdiction of the Paris courts, notwithstanding multiple defendants or third party claim.

11.7 Cookies

We employ the use of cookies. By using Feedier's website you consent to the use of cookies in accordance with Feedier’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

11.8 Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable for any loss or damage that would be caused by a customer feedback.

Contact

You may contact us at the following address: Alkalab 16 Place Caulier 5900 Lille, France Effective Date: June 11th, 2018

Copyright 2018 Feedier, LLC. All rights reserved. No part of Feedier's Website may be reproduced, modified, or distributed in any form or manner without the prior written permission of Feedier.