2025 CX TRENDS: How AI is transforming Customer Experience
The year 2025 marks a decisive turning point for Customer Experience (CX).
TOP 10 Voice of Customer tools (VoC) you need to know
The Voice of Customer (VoC) landscape is evolving rapidly. In 2025, businesses
Sentiment Analysis: Definition, Application and Future Trends
In today’s data-driven world, understanding customer emotions has become a vital part
Voice of Customer in 2025: The Complete Guide
Voice of Customer (VoC) programs have evolved into critical components of business
The Best Alternative to Skeepers in 2025: AI Generation with Feedier
In 2025, User Generated Content (UGC) remains a strategic lever to enhance
How to Measure Customer Satisfaction in 2025
In 2025, measuring customer satisfaction requires more than just surveys and standard
Why is feedback centralization crucial?
Today, businesses receive customer feedback from multiple sources: satisfaction surveys, support tickets,
Build a CX action plan in 5 steps
The year 2025 brings new challenges and opportunities for Customer Experience (CX),
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Version 3.31: Enhanced time-based benchmarking
The latest Feedier update introduces a major improvement in benchmarking capabilities. With Version 3.31, users can now break down key performance indicators (KPIs) over specific time intervals, enabling a clearer comparison of trends. This new
Why is feedback centralization crucial?
Today, businesses receive customer feedback from multiple sources: satisfaction surveys, support tickets, online reviews, and social media comments. However, without a structured approach, this data remains scattered, making analysis complex and limiting teams’ ability to
Build a CX action plan in 5 steps
The year 2025 brings new challenges and opportunities for Customer Experience (CX), making the creation of a robust action plan essential. With advancements in artificial intelligence (AI) and ever-changing customer expectations, businesses must adapt quickly
Version 3.30: Advanced benchmarking and report automation
The latest update to the Feedier platform brings powerful new features to improve reporting flexibility and efficiency. With version 3.30, users can now compare multiple filters in benchmarking reports, automate report creation for different attribute