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Competitive Intelligence for CX Teams: Strategies and Benefits
From our episode: Imagine knowing exactly where your competitors excel and where
3 effective methods for measuring CX in the physical world
From our episode: In the digital age, measuring customer experience (CX) has
What is Business Experience?
Today, experience serves as a cornerstone for success, influencing every aspect of
What are the benefits of constant feedback?
In today’s fast-paced and competitive business environment, continuous feedback has become a
2025 CX TRENDS: How AI is transforming Customer Experience
The year 2025 marks a decisive turning point for Customer Experience (CX).
TOP 10 Voice of Customer tools (VoC) you need to know
The Voice of Customer (VoC) landscape is evolving rapidly. In 2025, businesses
Sentiment Analysis: Definition, Application and Future Trends
In today’s data-driven world, understanding customer emotions has become a vital part
Voice of Customer in 2025: The Complete Guide
Voice of Customer (VoC) programs have evolved into critical components of business
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Sentiment Analysis: Definition, Application and Future Trends
In today’s data-driven world, understanding customer emotions has become a vital part of business strategy. Sentiment analysis, a branch of natural language processing (NLP), enables companies to gauge the emotional tone behind textual data—be it
Voice of Customer in 2025: The Complete Guide
Voice of Customer (VoC) programs have evolved into critical components of business success. By systematically capturing and acting on customer feedback, companies can improve products, refine services, and elevate overall customer experience (CX). However, the
Version 3.25: Tailored KPI management and enriched correlations
The Feedier platform continues to innovate, making your feedback analysis simpler and more efficient. With version 3.25, discover two major new features: a KPI manager to create your own performance indicators and a correlation feature
Version 3.24: Contextual attribute analysis and intelligent segmentation
Version 3.24 introduces major innovations to enhance feedback analysis and simplify data management. With the new Attributes tab, easily connect topics, sentiments, and key attributes for deeper contextual insights, while benefiting from an improved segmentation