Measure and centralize customer data
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
Centralization of all feedback sources | ✔︎ | ✔︎ | ✔︎ |
Creation of interactive surveys (online/offline) | ✔︎ | ✔︎ | ✔︎ |
Feedback history import via .csv file, .pdf file or API | ✔︎ | ✔︎ | ✔︎ |
Webscrapping for automated import of online feedback and reviews | ✔︎ | ✔︎ | ✔︎ |
SMS/Email push campaign creation | ✔︎ | ✔︎ | ✔︎ |
Dynamic web widget creation | ✔︎ | ✔︎ | ✔︎ |
Embed survey on website | ✔︎ | ✔︎ | ✔︎ |
QR code creation for customer satisfaction surveys | ✔︎ | ✔︎ | ✔︎ |
17+ different question types | ✔︎ | ✔︎ | ✔︎ |
Intuitive data analysis
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
Flexible dashboards | ✔︎ | ✔︎ | ✔︎ |
Global activity reports | ✔︎ | ✔︎ | ✔︎ |
SMS/Email campaign analytics | ✔︎ | ✔︎ | ✔︎ |
Feedback Query Language (FQL) for precise, filtered search results | ✔︎ | ✔︎ | ✔︎ |
Individual feedback reports | ✔︎ | ✔︎ | ✔︎ |
Live PDF reports for sharing and collaboration | ✔︎ | ✔︎ | ✔︎ |
Customized KPIs | ✔︎ | ✔︎ | ✔︎ |
Feedback assignment reports | ✔︎ | ✔︎ | ✔︎ |
Geographic reports | ✔︎ | ✔︎ | ✔︎ |
AI-based summary of text feedback | ✔︎ | ✔︎ | ✔︎ |
Text analysis reports based on Machine Learning | ✔︎ | ✔︎ | ✔︎ |
Artificial Intelligence-based keyword topics | ✔︎ | ✔︎ | ✔︎ |
Language Model (LM) trained on all data | ✔︎ | ✔︎ | ✔︎ |
AI-based recommendations for improvement using the company’s own results | ✔︎ | ✔︎ | ✔︎ |
Operational data management
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
Native and basic integration with +9 business tools | ✔︎ | ✔︎ | ✔︎ |
Customized, advanced integration with business tools | ✔︎ | ✔︎ | |
Feedback data sent to the business software used within the company | ✔︎ | ✔︎ | |
Feedback enriched with operational data | ✔︎ | ✔︎ |
Administration and management tools
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
Team and user management | ✔︎ | ✔︎ | ✔︎ |
Custom CSS | ✔︎ | ✔︎ | ✔︎ |
Flexible dashboards for teams and users | ✔︎ | ✔︎ | ✔︎ |
Attribute management (metadata) | ✔︎ | ✔︎ | ✔︎ |
View management by user | ✔︎ | ✔︎ | |
White label | ✔︎ | ✔︎ | |
Natural Language Processing custom configuration | ✔︎ | ✔︎ | |
Customized integration setup | ✔︎ |
Data security
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
RGPD compliance | ✔︎ | ✔︎ | ✔︎ |
Sensitive data management | ✔︎ | ✔︎ | ✔︎ |
Host provider selection (SecNumCloud certified) | ✔︎ | ✔︎ | |
SSO and SMTP support | ✔︎ |
Support
Features / Services | Standard | Pro | Enterprise |
---|---|---|---|
Kick-off meeting | ✔︎ | ✔︎ | ✔︎ |
Dashboard onboarding session | ✔︎ | ✔︎ | ✔︎ |
Dedicated Customer Success Manager | ✔︎ | ✔︎ | |
Monthly or quarterly follow-up | ✔︎ | ✔︎ | |
Ongoing advice and expertise | ✔︎ |
Experts that
lead you to success
Experts to
lead you to success
lead you to success
Scalability, Agility, and Availability are all united in one customer-focused success team with extensive experience in various industries and are always alongside your company, empowering you to make strategic decisions at every stage of your customer journey.