Unlock business potential with customer intelligence
Embrace cross-communication to elevate customer intelligence and drive operational excellence.
360° vision of customer feedback
Consultant-level reports in minutes
Easy-to-understand Customer Experience
Action plans on the go
Trusted by mid to large enterprises and public institutions alike.
+56%
increase in retention rate
100%
of fine-tuned and optimized predictive models
The Business Imperative: Customer Intelligence
Customer intelligence is the systematic process of collecting and decoding customer data for well-informed business decisions. Leveraging customer intelligence is not optional; it’s a must-have strategic asset in today’s competitive business environment. This practice centers on analyzing customer data to enable precise decision-making and targeted customer interactions. Bottom line: customer intelligence is essential for sustained growth and operational efficiency.
Centralize all feedback
Feedier centralizes all feedback from various sources onto a singular platform, creating a unique and comprehensive experience. This integration gives a holistic view and deeper analysis of customer sentiments and experiences, eliminating any blind spots in your understanding.
Enrich all feedback
However, the platform’s scope extends far beyond collecting feedback. Feedier empowers you to connect each piece of feedback with individual attributes (metadata). This strategic approach transforms raw, unprocessed data into valuable insights and recommendations, propelling you to make informed decisions that directly impact your bottom line.
Understand all feedback
Go into even more detail in understanding each of your feedback. Understand exactly where the anomaly lies so that you can resolve it and perfect each customer's experience.
Consultant-level benchmarking reports
Feedier is designed to transform how you benchmark your performance. We enable you to compare your internal Key Performance Indicators (KPI), such as the Net Promoter Score (NPS) and Customer Satisfaction (CSAT), with established industry standards. This comparison offers a tangible gauge of your company’s growth trajectory and its standing in the market.
Easy-to-understand CX data
Our Customer Intelligence solution goes beyond just displaying data. With our interactive graph visualization, you can unearth the meaning within the numbers. These insights provide a comprehensive understanding of your performance and highlight opportunities for growth and improvement.
Action plans on the go
Feedier centralizes all feedback from various sources onto a singular platform, creating a unique and comprehensive experience. This integration gives a holistic view and deeper analysis of customer sentiments and experiences, eliminating any blind spots in your understanding.
Centralize all VOC sources
Native Voice-of-Customer channels include: CSV files, online reviews (Google Reviews, Trustpilot), emails, API & more.
Enterprise Surveys
No data? No problem. Feedier provides an extensive survey module with all sharing channels (widget, email, SMS, link, QR code, etc.)
Built-in Connectors
Feedier provides built-in workflows to automate measurement, enrichment and CRM synchronization with 100+ solutions (including Salesforce).
Dashboards & Roles
Create dashboards for your operational teams with dedicated views and restricted access to their operational context.
Enterprise ready.
At Feedier, we create value-added partnerships with our clients that align data trust, industry expertise and positive ROI.
