ISO 27001:2022 Certified
Get enterprise-grade security for your customer data
Certification
Feedier is ISO 27001:2022 certified and SOC2 compliant. Our certificates can be requested by contacting our team.
Built-in data governance layer
Feedier provides an extensive set of features to guarantee your data's security in the dashboard: roles, dashboard views, teams.
Third-Party subprocessors
Feedier relies on a limited set of sub processors, selected after due-diligence to evaluate their maturity.
Software Security
Customer intelligence encompasses the most critical data for any organization: customer feedback and related information. At Feedier, we recognize the importance of this data and have implemented an extensive array of controls and policies to ensure its security and proper management.
SSO built-in support
Feedier offers built-in support for Single Sign-On (SSO) with OIDC 2.0, streamlining the authentication process and enhancing security. With SSO, users can access Feedier using their existing credentials from your organization's identity provider.
Coding and testing practices
Feedier utilizes industry-standard programming practices, including well-documented development and quality assurance processes. We also adhere to established guidelines, such as those outlined in the OWASP report, to ensure the highest levels of security and quality.
Service levels and backups
Feedier's infrastructure employs multiple layered strategies to enhance reliability and ensure high uptime. These include auto-scaling, load balancing, task queues, and rolling deployments. We conduct daily automated backups of our databases, with all backups being encrypted for added security.
Employee access
At Feedier, we adhere to the principle of least privilege in both our software development and employee access protocols. This principle ensures that our software is designed with the minimum necessary access rights, and our employees are trained to use the least amount of access required when diagnosing and resolving software issues or addressing customer support inquiries.
Isolated environments
The production network segments and servers are physically isolated from other Corporate, QA, and Development environments.
Anonymization and encryption features
With Feedier, dashboard admin users can identify personal information and sensitive business data from the Platform. It's also possible to set up automated anonymization and encryption on sensitive information.
System monitoring and alerting
At Feedier, the production application and underlying components are monitored 24/7/365, by dedicated monitoring systems. Critical alerts generated by these systems are sent to 24/7/365 on-call DevOps team members and escalated appropriately to operations management.
Servers and networking
All servers that run Feedier software in production are recent, continuously patched Linux systems. No data is hosted in Feedier's locations, we rely on AWS or OVH as infrastructure-as-a-service (IaaS).
Transparency
Transparency is fundamental to building stronger relationships. At Feedier, we are committed to providing a comprehensive security package that includes the latest ISO 27001 certification, results from OWASP testing, internal security management policies, and detailed architecture documentation.
Thanks to Feedier's compliance documents, the average compliance check for Feedier is 4 days.
Extensive GDPR Compliance
Feedier is fully compliant with GDPR and offers support in filling up internal DPA agreements with your team.