This April, Feedier introduced three major improvements designed to enhance the precision of your analysis and speed up decision-making based on customer feedback.
These new features allow you to better measure the financial impact of your feedback, compare more segments within a single chart, and instantly access insights generated by artificial intelligence. In short, they make it easier to move from listening to your customers to taking concrete action, while offering a more strategic view within your dashboards and reports.
In this article, you’ll discover how these new features work, the value they bring, and how to activate them to get the most out of your experience analysis.
New Financial Indicators
You can now create custom indicators that convert customer feedback into financial amounts. This allows you to understand, for example, how much money may be at stake when a recurring issue is mentioned in feedback, or conversely, how much potential revenue could be reinforced by a frequently praised aspect.
You can choose between two types of calculation:
- Risk: identifies negative feedback associated with potential revenue loss.
- Opportunity: highlights positive feedback linked to potential gains or business growth.
These new indicators can be added to your dashboards or reports, alongside your other key data. This gives you a more complete view that directly connects the voice of the customer to its financial impact.
Add benchmarks directly to your dashboards
You can now compare up to 10 different segments (teams, regions, etc.) within a single chart directly in your dashboard. This feature brings the comparison component previously available in reports into the dashboard environment.
Each chart is automatically linked to a timeline, allowing you to track the evolution of each segment in a consistent and readable way. The interface has been streamlined for quick viewing, with no unnecessary elements.
This update lets you visualize more data at a glance, better detect performance gaps, and easily compare multiple areas or teams without having to multiply components.
Understand your data with AI-generated summaries
Benchmark bar graphs are now interactive. When you click on a segment, a popup opens with an AI-generated summary of the feedback behind that segment.
This summary helps you instantly understand what’s driving results, especially when a specific team, topic or filter stands out with more detractors or promoters. Instead of searching through text answers, the analysis is done for you.
From the popup, you can:
- Save the insight as an annotation (it replaces the previous one if it exists)
- Create an action plan directly from the summary
These AI summaries are also visible in shared reports, although without the “Save Annotation” and “Create Action Plan” options. If no text answers are available for the selected segment, no summary will be generated.
This feature is currently available for stacked bar benchmarks only.
Conclusion
April’s new features make Feedier more powerful and action-oriented. By measuring the financial impact of each piece of feedback, easily comparing multiple segments in a single chart, and accessing AI-powered insights directly from your dashboards, you gain both clarity and speed.
These improvements help you move faster from data to action, with insights that are better structured, easier to understand, and directly connected to your business priorities.
