This May, Feedier is introducing two major improvements to help you better manage your data and save time when analyzing feedback. A fully redesigned import module for greater ease and reliability, and a new AI agent capable of automatically identifying key topics in your responses.
These updates are part of our mission to make experience analysis simpler, faster, and more strategic. In this article, discover how they work, the value they bring, and how to activate them in your Feedier environment.
A smoother way to manage your data: the new import module
Importing large volumes of feedback should never be a complicated step. That’s why we’ve rebuilt the import module from scratch to improve speed, stability, and interface clarity.
Improved performance
The new system processes large files much faster, while reducing the risk of timeouts or failed uploads. You can now import high volumes of data confidently, without delays or errors.
Better status tracking and error handling
Each import now displays a clear, real-time status. A side panel lets you track the progress in detail. If there’s an issue, you’ll see a precise explanation, making it easier to fix and move forward quickly.
Fully redesigned interface
The import workflow has been simplified with a more intuitive interface. Each step, field mapping, data validation, import confirmation, is clearly guided. At the end, you get a transparent summary of what was imported and what wasn’t.
This new module makes it faster, easier, and more reliable to bring your data into Feedier.
Less manual sorting: an AI agent to automatically detect key topics
Analyzing open-text feedback can be time-consuming. To help you save time, Feedier now includes an AI agent that regularly reviews recent feedback and suggests relevant topics you might not have noticed.
1. Automatic topic detection
Each week, the AI agent scans your text responses, especially those not yet linked to a topic. It identifies recurring themes or emerging signals and suggests them as potential new topics.
2. A centralized Recommendations Center
All suggestions are grouped in a dedicated Recommendations Center, accessible by default to admins. You can:
- Accept the suggestion to create the topic automatically
- Reject once to dismiss it for now (it may be suggested again later)
- Reject completely to block the topic permanently (unless manually re-enabled)
You remain in full control of your topic taxonomy, while benefiting from intelligent, automated suggestions.
3. Clear notifications and agent management
When a new topic is detected, you receive an in-app notification and an email. You can then go directly to the Recommendations Center to review the suggestions.
From the Settings page, you can manage all your AI agents with transparency: name, type, frequency, last triggered date, and an enable/disable toggle are all available in one place.
More agents will be added in future updates, including tools to detect satisfaction anomalies and recommend improvements to topic instructions based on user behavior. Feedier’s AI system is designed to evolve and support your analysis more proactively over time.
Conclusion
With the new import module and the AI topic detection agent, Feedier continues to make customer feedback analysis faster and more effective. You can now import data more easily, identify key topics without manual effort, and move more quickly from insights to action.
These updates help you gain clarity, save time, and increase impact across your customer experience strategy.
