Feedier’s latest update brings powerful tools to help you better understand customer feedback and streamline your workflows. With Sentiment Benchmarking, you can analyze customer sentiment across questions, attributes, and segments for deeper insights. The enhanced Autopilot for Action Plans automates updates, saving you time and ensuring consistency across your reports.
Benchmarking by sentiment score: more precise insights
The sentiment score KPI is no longer limited to the Text Analysis module, it’s now integrated into Feedier’s benchmarking component. This update enables you to measure customer sentiment across a variety of contexts, such as questions, attributes, or customer segments, providing a more comprehensive view of your feedback data.
Key features include:
- Breakdown by topics: Dive deeper into specific topics to understand exactly what resonates most with your customers.
- Customizable analysis: Select up to 50 topics to tailor your analysis and focus on areas that drive the most value.
For example, by breaking down benchmarks into specific topics, you can identify what resonates most with your customers. Whether it’s product quality, service efficiency, or user experience, this granular approach ensures that no detail is overlooked.
Sentiment benchmarking connects customer emotions to actionable metrics, helping you make targeted improvements where they matter most. Imagine understanding not just how your customers feel but also the specific drivers behind those emotions, empowering you to address their needs effectively.
Automate action plan updates with Autopilot
Manually updating Action Plans can be a tedious and repetitive task. Feedier’s enhanced Autopilot feature eliminates this effort by automating the process and ensuring your plans and reports are always aligned.
How does it work?
- Flexible setup: Use the redesigned Autopilot card to configure or replace actions easily.
- Seamless updates: Enable the Report Updates toggle to ensure any changes to Action Plans are automatically reflected in all linked reports.
This automation not only saves time but also reduces the risk of human error. For example, if you need to update an Action Plan based on new feedback trends, Autopilot ensures your reports stay accurate without manual intervention.
Why it matters?
By automating updates, your team can focus on strategic decision-making instead of administrative tasks. Consistent and synchronized data fosters better collaboration, keeping everyone aligned on the latest insights and priorities.
Conclusion
Feedier’s version 3.27 enhances your ability to turn customer feedback into impactful actions. By integrating sentiment benchmarking and automating Action Plan updates, you can focus on what truly matters, improving the customer experience and driving measurable results.
