Calculate the ROI of your Customer Experience with AI
Maximize your CX performance with artificial intelligence. Discover the economic impact of automating your customer experience processes in just a few clicks.
What you’ll discover with this CX ROI calculator :
- 🕒 How many hours are saved each year.
- 💰 The monetary value of freed-up time.
- 👥 How many customers you can keep.
📈 Your overall CX ROI, including Feedier costs.
*Full-time equivalent
Trusted by mid to large enterprises and public institutions alike.
Why measure customer experience ROI?
Customer experience (CX) is no longer a “nice to have”: it’s a strategic lever. Yet it remains difficult to demonstrate its return on investment (ROI). With this CX ROI calculator, you can :
Estimate the manual hours saved by your teams.
Measuring customer retention through attrition reduction.
Evaluate total economic impact (time + loyalty).
Get a precise ROI, taking into account your sector, customer base, costs, etc.
How does it work?
The ROI calculator is based on data from several hundred B2B organizations and uses a 3-pillar logic:
Time saved on manual CX tasks (feedback analysis, consolidation, prioritization, etc.).
Reduced customer attrition, thanks to improved responsiveness and personalization.
AI automation via Feedier, to improve efficiency without increasing the human workload.
You enter a few key data (number of customers, sector, FTE, average salary), and you get: A clear, educational, actionable ROI for your strategic committees.