Recent posts
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eNPS: All you need to know about the Employee Net Promoter Score
You may already be familiar with the NPS (Net Promoter Score) from our previous articles on this subject, to summarise: It is an indicator of […] More
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Onboarding for the Future: Redefining Your Approach for a Better Experience
At first, onboarding wasn’t considered that important, and only a handful of companies invested in this process, but today most companies use it and understand […] More
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Operational Excellence: The Ultimate Guide (All you need to know)
Improving satisfaction is the cornerstone to reaching operational excellence.This article will explore the ways of measuring satisfaction, key KPIs that will help you measure experience, […] More
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eNPS: All you need to know about the Employee Net Promoter Score
You may already be familiar with the NPS (Net Promoter Score) from our previous articles on this subject, to summarise: It is an indicator of […] More
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6 Ways Video Improves the Customer Experience
Gone are the days when customers had to send emails or call your customer service team just to get the answers they’re looking for about […] More
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Customer Knowledge: Definition and its impact on the overall experience
With digitalization, a large part of business development has increased in complexity for many organizations. No matter the change though, customer knowledge retains itself as […] More
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Dissatisfied Customer: How to handle an unhappy client
For as long as the business world has existed, there have always been unhappy customers. No matter what type of business you are in, how […] More
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6 Ways Video Improves the Customer Experience
Gone are the days when customers had to send emails or call your customer service team just to get the answers they’re looking for about […] More
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How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
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Correlation matrix: what is it and how does it work?
Understanding data can be complicated. Unlimited sets of numbers and words here and there that can be interpreted in unlimited ways. The best way to […] More
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5 Team collaboration tools you need in 2021
Team collaboration is crucial when it comes to increasing productivity, creativity, and facilitating progress. However, finding the best tools to collaborate is not always simple, […] More
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How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
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Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, […] More
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How to make your feedback data actionable
Today, customer experience is fundamental when it comes to any company’s growth. Listening to the Voice of the Customer is a key element if you […] More
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Why the end of classical Survey tools is coming
Survey tools such as Google forms, Typeform, Microsoft forms or Jotform have been around for decades now and are well implemented in modern digital workflows. […] More
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Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, […] More