Recent posts
How to improve your reporting of feedback collection: Finding the best results for your KPIs
Reporting, in general, refers to the activity that consists of producing and distributing activity reports in a specific format. It has a double functionality of […] More
Employee experience in the age of humans and robots
Robots have an increasingly important place 20 years ago, they were just speculative concepts or imaginary beings in science fiction movies, both admired and feared […] More
10 Ways to Keep Your Remote Team Engaged
In general, working from home creates happier, more focused employees, but getting staff to that fulfilled stage isn’t an overnight process. In the same way […] More
How to improve your reporting of feedback collection: Finding the best results for your KPIs
Reporting, in general, refers to the activity that consists of producing and distributing activity reports in a specific format. It has a double functionality of […] More
Why organizing feedback is important for the Voice of Customer
Having your feedback in one place is important to any successful business. But before we focus on why organizing your feedback can give you a […] More
10 Voice of Customer tools (VoC) you need to know (+ best practices)
Before jumping into the ranking list of VoC solutions, let’s explore why they’re needed, what they do, and their ongoing challenges. What is a Voice […] More
Why Customer Success plays a vital role in Feedback collection
Having feedback from your clients is all well and good, but how do you start to organise the feedback for it to start to make […] More
Why organizing feedback is important for the Voice of Customer
Having your feedback in one place is important to any successful business. But before we focus on why organizing your feedback can give you a […] More
How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
Correlation matrix: what is it and how does it work?
Understanding data can be complicated. Unlimited sets of numbers and words here and there that can be interpreted in unlimited ways. The best way to […] More
5 Team collaboration tools you need in 2021
Team collaboration is crucial when it comes to increasing productivity, creativity, and facilitating progress. However, finding the best tools to collaborate is not always simple, […] More
How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
How to make your feedback data actionable
Today, customer experience is fundamental when it comes to any company’s growth. Listening to the Voice of the Customer is a key element if you […] More
Why the end of classical Survey tools is coming
Survey tools such as Google forms, Typeform, Microsoft forms or Jotform have been around for decades now and are well implemented in modern digital workflows. […] More
How to improve customer satisfaction?
How can companies improve their customer satisfaction? While in small organizations it is relatively easy to track customer satisfaction, in larger companies, there are multiple […] More
How to make your feedback data actionable
Today, customer experience is fundamental when it comes to any company’s growth. Listening to the Voice of the Customer is a key element if you […] More