Next generation feedback tool
What is the single most important thing for your e-commerce business right now? What is that thing that needs to be your guideline for long-term success? It’s not the conversion rate, cart abandonment rate, adspend or any of those metrics.
It’s your customer.
(more…)We all know that part of the customer success tasks in software businesses requires putting together a thorough and dynamic knowledge base.
(more…)Engagement is essentially the thing that makes the world go round. Today, we want to discuss the power of gamification with three real-life examples.
(more…)With the power of data in our hands, most companies are leaning towards a data-driven approach. This means that A/B testing should be the main activity that drives decision-making. What is the most popular way to test in digital marketing, and how can you use it to drive better results in your campaigns?
(more…)Gamification is the buzzword today, it seems like we all have this in mind, and we do strongly believe in it here at Feedier.
(more…)Some of you asked us how we are different from the other feedback applications and NPS tools, and how you can get value from Feedier. Today, we want to give an overview of the key differences and explain what makes Feedier a good feedback tool.
(more…)This article has been written by Tarek Mehio, head of Business Development at EuroVPS, and community manager at GrowthMentor. He recalls his experience with Feedier, explains how it fits into their current workflow and help them create better customer feedback surveys.
Without further ado, let’s dive into our article. Enjoy 😄
(more…)Society Socks is a men’s monthly sock subscription with a social cause. With every pair of socks sold, another pair is donated to charity. Society Socks designs new and unique socks every month to provide its subscribers with new and exclusive socks on a monthly basis.
(more…)Having a customer feedback loop and listening to that feedback is a key business requirement, essential to the growth and sustainability of your business.
(more…)No-one likes to receive negative feedback, but like it or not, unfortunately all businesses will encounter unhappy customers from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be treated seriously and carefully.
The thing that separates an average business from a great one, is how they respond to unhappy customers. In fact, with a good process in place, customer focussed businesses can often succeed in turning unhappy customers into raving fans.
