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What is Business Experience?
Today, experience serves as a foundation. It influences all global aspects of the company’s operations, including how customers purchase, how they connect with the brand, and so on. Following the […] More
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Listening to the Voice of the Customer: Getting the right strategy
The Voice of the Customer is an important part of both Business Experience (BX) and Customer Experience (CX). Listening to the customer is no longer a nice-to-have for businesses; it […] More
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Main Benefits of a Business Experience Management Platform
Business experience: What is it? A new model called “BX,” which stands for “Business of Experience,” is filling the gaps in classic customer experience methods. It places the consumer at […] More
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What is Business Experience?
Today, experience serves as a foundation. It influences all global aspects of the company’s operations, including how customers purchase, how they connect with the brand, and so on. Following the […] More
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Customer Loyalty vs. Customer Satisfaction
Customer loyalty and satisfaction are incredibly important for every business and directly correspond to your customer churn, brand reputation, and revenue. However, achieving them requires a solid understanding of what […] More
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5 B2B CX Trends to Keep a Close Eye On
Did you know that 86% of consumers are ready to pay more for a high-quality customer experience? Negative customer experience, on the other hand, can lead to lower profits and […] More
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Customer Experience Automation: How to Implement It?
In the age of product-led growth (PLG) and founder brands, traditional marketing has taken a backseat. What we’re seeing today are interaction-driven strategies that double down on unified customer experiences […] More
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Candidate Experience: 5 Ways to Improve it
Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More
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Supply Chain Disruption: 7 Ways to Handle it
Is there a more upsetting word in the English language than “disruption”? For business ecosystems, disruption is the last word you would want to hear. Effective supply chains are integral […] More
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How to improve the eNPS?
The Customer Experience is more important than ever to the growth of a business. But the employees of the company are in charge of this Customer Experience because they are […] More
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Customer Loyalty vs. Customer Satisfaction
Customer loyalty and satisfaction are incredibly important for every business and directly correspond to your customer churn, brand reputation, and revenue. However, achieving them requires a solid understanding of what […] More
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Candidate Experience: 5 Ways to Improve it
Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More
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How to measure your users’ NPS on your website
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More
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The answer to improve your digital customer experience
Whether you are a B2B or B2B2C company, the end-customer experience is an important stake in the growth of your business. If these customers interact with your brand through a […] More
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Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, how to implement them, etc. […] More
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How to measure your users’ NPS on your website
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More