Next generation feedback tool
Customer loyalty is a crucial component of business success. It is that X-factor that holds the power to convert one-time buyers into repeat customers.
The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far.
This is not to say you are powerless. Far from it— you can rely on a variety of tried and tested tactics.
But first, why would you care about customer loyalty?
We have shared our vision about why we think feedback must be done differently, and how we do it, but today, I’m excited to share with you something even bigger.
Our mission is simple: make the surveys less boring, more engaging and attractive for the end user.
The end goal?
Providing you with more feedback, more accurate and better insights.
Product adoption is one of the most important aspects of your customer success strategy.
Yet, being responsible for the user adoption strategy is one, if not the most, toughest assignment you can have.
Particularly in the SaaS world, where early users can jump from one product to another so easily and swiftly, we want to find a way to keep our new users and avoid the leaky bucket.
Why would you want to ask questions?
Let me tell you…
To demystify the unknown, and therefore, opening up an ocean of possibilities…
Getting a good response rate to your post-order feedback request is impossible?
Who said that?
Case in point, MoiChef managed to collect amazing feedback from its customers after they received their package. I have been talking to them, and I’ll share some of the findings today.
This year, the Feedier team had the amazing opportunity to attend SaaStock 2018 in Dublin, hosted in the RDS center.
Is it worth it though for bootstrapped companies to attend such event? What are the main upsides and downside of doing it?
I have broken all that down for you in this article.
A question always nags at people, and so does a SaaS survey question.
I hear it all the time. Particularly in the SaaS space when it comes to improving onboarding and conversions.
What is the single most important thing for your e-commerce business right now? What is that thing that needs to be your guideline for long-term success? It’s not the conversion rate, cart abandonment rate, adspend or any of those metrics.
It’s your customer.
We all know that part of the customer success tasks in software businesses requires putting together a thorough and dynamic knowledge base.
