We hear it all the time, the Net Promoter Score Survey.
“What is your NPS score?”
Yes, one of the driving factors of any business, no matter how large or small, is customer satisfaction.
If your customers aren’t satisfied with your product or service or with how you’ve helped them, they’re not going to want to come bad.
But the harm of bad customer service doesn’t end with losing one customer. If that customer posts about their experience or tells family and friends about it, you could lose a good number of potential customers.
Thanks to social media, it’s easier than ever for a bad review to quickly get passed around.
This makes it vital that you understand customer satisfaction and make it a priority.