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Entity and Topic Detection for Unstructured Data
Natural language processing (NLP) is an area of linguistics, computer science, and artificial intelligence concerned with how computers interact with human language. Using it, you can extract and categorize meaningful […] More
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What is NLP and why is it important?
In the realm of AI, Natural Language Processing, often known as NLP, is a subfield of Artificial Intelligence. It focuses on providing computers the capacity to interpret, produce, or translate […] More
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What is Sentiment Analysis?
An organization’s success depends on its ability to keep its clients satisfied, as this leads to more loyalty. How, however, can we know exactly whether our customers were satisfied? In […] More
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Entity and Topic Detection for Unstructured Data
Natural language processing (NLP) is an area of linguistics, computer science, and artificial intelligence concerned with how computers interact with human language. Using it, you can extract and categorize meaningful […] More
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Customer Loyalty vs. Customer Satisfaction
Customer loyalty and satisfaction are incredibly important for every business and directly correspond to your customer churn, brand reputation, and revenue. However, achieving them requires a solid understanding of what […] More
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5 B2B CX Trends to Keep a Close Eye On in 2023
Did you know that 86% of consumers are ready to pay more for a high-quality customer experience? Negative customer experience, on the other hand, can lead to lower profits and […] More
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Customer Experience Automation: How to Implement It?
In the age of product-led growth (PLG) and founder brands, traditional marketing has taken a backseat. What we’re seeing today are interaction-driven strategies that double down on unified customer experiences […] More
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How to evaluate the effectiveness of a training course?
In order to maintain expansion, businesses should prioritize training and development for their staff. Thousands of training courses are accessible online, however, some firms choose to put up their own […] More
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Candidate Experience: 5 Ways to Improve it
Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More
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Supply Chain Disruption: 7 Ways to Handle it
Is there a more upsetting word in the English language than “disruption”? For business ecosystems, disruption is the last word you would want to hear. Effective supply chains are integral […] More
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Customer Loyalty vs. Customer Satisfaction
Customer loyalty and satisfaction are incredibly important for every business and directly correspond to your customer churn, brand reputation, and revenue. However, achieving them requires a solid understanding of what […] More
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How to evaluate the effectiveness of a training course?
In order to maintain expansion, businesses should prioritize training and development for their staff. Thousands of training courses are accessible online, however, some firms choose to put up their own […] More
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Users NPS on your website: How to measure it?
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More
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The answer to improve your digital customer experience
Whether you are a B2B or B2B2C company, the end-customer experience is an important stake in the growth of your business. If these customers interact with your brand through a […] More
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Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, how to implement them, etc. […] More
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Users NPS on your website: How to measure it?
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More