Some of you asked us how we are different from the other feedback applications and NPS tools, and how you can get value from Feedier. Today, we want to give an overview of the key differences and explain what makes Feedier a good feedback tool.
(more…)How EuroVPS Uses Feedier to Refresh Its Customer Feedback Surveys
This article has been written by Tarek Mehio, head of Business Development at EuroVPS, and community manager at GrowthMentor. He recalls his experience with Feedier, explains how it fits into their current workflow and help them create better customer feedback surveys.
Without further ado, let’s dive into our article. Enjoy 😄
(more…)How Society Socks Increases Its Customer Satisfaction Survey Response Rate
Society Socks is a men’s monthly sock subscription with a social cause. With every pair of socks sold, another pair is donated to charity. Society Socks designs new and unique socks every month to provide its subscribers with new and exclusive socks on a monthly basis.
(more…)Customer Feedback Loop, Why and How?
Having a customer feedback loop and listening to that feedback is a key business requirement, essential to the growth and sustainability of your business.
(more…)How to Turn Unhappy Customers Into Raving Fans
No-one likes to receive negative feedback, but like it or not, unfortunately all businesses will encounter unhappy customers from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be treated seriously and carefully.
The thing that separates an average business from a great one, is how they respond to unhappy customers. In fact, with a good process in place, customer focussed businesses can often succeed in turning unhappy customers into raving fans.
Why You Are Wrong About Negative Feedback
Negative feedback can be stressful and hard to hear. Even the best of us tend to feeling dismal and down after receiving negative feedback.
In case of negative feedback, we don’t usually think logically. Instead, we often try to save our faces.
The Reasons Why Gamification Works
It seems that in the past few years every company that has an app or is looking into including one into their business strategy has only one word in mind – gamification. The competition for mobile user’s attention is high, and everyone is looking at gamification as the one quick and easy fix to improve their sales. A fact not at all surprising when we consider that the gamification market is expected to grow to $11.1 billion by 2020 (Markets and Markets).
In this article, I will go through some of the benefits of gamification, how we can use it to engage our customers and increase retention and finally give you a few good examples of apps that are using it.
3 Steps to Nail Your Niche Using Market Research Survey
Whether are you starting a new business or launching a new product, competitive research for the market and customers is a must. However, we found market research to be very time-consuming, overwhelming, and exhausting. That said, if we don’t do it, then there is a huge chance for failure.
That is why we want to discuss the importance of market research survey in order to nail your next niche market today.
(more…)Skyrocket Your Business by Collecting Customer Feedback
Customer feedback and understanding the direction you should be striving towards are two aspects of running a business that often get overlooked.
With a primary vision often in focus, it is easy to stray away from aligning your product offering with what your customers truly want, often resulting in an offering with poor market fit that doesn’t truly solve a problem.
The best option to counter this is through obtaining quality and honest customer feedback – let’s explore this more in depth.
(more…)How Morningscore.io uses Feedier to make sense of their user feedback
Morningscore is a new up-and-coming SEO platform hailing from Danemark. They want to bridge the gap between SEO and business, so that both consultants and business owners can correctly pinpoint the real value of their SEO efforts.
In this use case article, we are going to find out how they are using Feedier to make sense of their user feedback and keep up with the constant flow of new users.