Your Online Customer Feedback Academy
You have decided to collect website feedback?
Cool.
How do you do it?
Thatâs a good question! Not sure where to start?
I have something for you. I have collected the best tips, tricks, and templates just for you to get started.
Read on, and let me know your feedback. đ
First off, letâs kick things off with the basics.
In the summer of 2018, the mobile app ecosystem turned ten years old. In that decade, the industry has grown to become one of the largest on the planet. Were managers collecting in-app feedback at the dawn?
Of course they did!
There are millions of app developers around the world, according to Evans Data. And there are literally billions of smartphones around the globe.
That means there are a lot of very intelligent people vying for some very valuable real estate.
And we are only talking about mobile application so far.
In this article, Alberto from Mexired shares his experience using Feedier to collect training feedback.
Read on to learn more about the power of training evaluation through attractive forms.
Customer experiences (CX) can make or mar your business. Bad CX can cost your brand billions and a reputation that is completely tarnished. Improved customer experience can make your business thrive.
This emphasizes the growing relevance of positive and delightful customer experience for your business.
Last time, when I used an organized cab service and was mistakenly double-charged through both credit card and cash, it was surely a negative experience for me. My journey went back.
But to my delight, the service provider resolved the technical issue within a few minutes and I got the money back into my wallet for future use. Had the service provider not resolved my issue and that too in a timely fashion, I might have stopped hiring their cab services.
Be it customer service, product quality or just the way customers feel about the brands they have been using over time, customer experience stands above all.
Based on their experience, customers decide whether to continue doing business with a brand.
Mastering and increasing customer loyalty is a crucial component of business success.
It is that X-factor that holds the power to convert one-time buyers into repeat customers.
The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far.
This is not to say you are powerless. Far from itâ you can rely on a variety of tried and tested tactics.
But first, why would you care about customer loyalty?
So you are running your own webinar? Good call. But how do you measure the satisfaction and success of the event? Here comes our post-event survey.
Lucky you. We have done the homework for you.
Use this survey template. Take it. Steal it.
There is a multitude of use cases for webinars. For marketing, sales, onboarding customers, internal communications, or even a fully-remote conference that spans on several days.
If youâre serious about hosting great events, then you must get serious about measuring attendee satisfaction.
There are several ways to do it, and old-schoolers would probably opt-in for a manual âwhat did you think about our event?â email, attempting to gather qualitative data about a past event, moments after the event is over.
But you are not such a person.
In this customer-centric world, collecting user feedback is no longer a mere task in customer support teamâs backlog.
It is the fundamental criteria to grow your company by understanding what the user wants and acting upon it.
Hence, the importance of user feedback cannot be undermined.
Imagine, you put a plethora of resources and man-hours in building your product. But your users are not using the product which makes you wonder where did you go wrong.
The answer is: your perception might not align with that of the usersâ. Hence, learning what your users really want becomes important.
User feedback facilitates that learning for you.
Well, there are multiple ways to collect feedback from your users. And it is important to collect feedback from multiple channels.
It is often said in marketing, every channel becomes redundant after some time. Same is applicable for user feedback as well.
So, what are the best ways to collect user feedback? Read on.
Soliciting customer feedback in a variety of ways has become ubiquitous across multiple industries. The last thing you want is not getting responses, or in a better way, suffering from survey fatigue.
Consumers donât love taking surveys or providing feedback.
Even so, they definitely benefit from them with more than 90% of online shoppers turning to customer reviews before making a purchase.
Reviews help shoppers and potential customers assess your product or service before making the final commitment to buy, but itâs typically a bottom-of-funnel tactic that occurs when a customer has already done their research and is ready to purchase.
For top-of-funnel buyersâthose people that are still researching companies and productsâproviding a comprehensive product or company information is essential, particularly for millennial buyers in the B2B space.
More than 70% of millennial B2B buyers get information from a vendorâs website before they ever reach out to a salesperson.
Thatâs why providing the right content is crucial.
But itâs not always easy to know what your audience wantsâdo they prefer videos? Webinars? DIY tutorials?
The only way to know is to ask.
You’re up for a ride? You have decided to take your customers onboard and write outstanding survey question?
You’re in the right place.
A survey is defined as a collection of questions asked from a given population to mathematically derive and relate the individual characteristics of the surveyed population.
Each individual client has distinct requirements. This is the root cause of the survey.
The companies gather the information from their users, customers and find out the individual ideas, thoughts, and feedback of their clients.
Surveys are the easiest mediums of direct communication with the public.
It is very essential for a smart progressing company to regularly organize a survey and collect data from the public, which is directly related to their daily work, products, and services.
Every company big or small has invested money and time for gaining profits. Surveys provide the finest means of input from existing or potential future customers.
No matter what you’re building or selling, your customers are most probably on social media. But how do you handle customer care?
There are a lot of ways and opportunities for finding your first customers on any social platform with the right approach.
However, with opportunities comes more responsibility.
Social media enabled any business to be open to the public – crystal clear.
And if anyoneâs unhappy with the product or service delivered they will almost always share this experience with their friends, family, and acquaintances.
Where? On social media.
![The How and Why of In-App Feedback [With 5 Examples]](https://feedier.com/blog/wp-content/uploads/2019/06/mobile-app-feedback-feedier-868x454.jpg)
![How to Setup Your Post-Event Survey [Example with Livestorm]](https://feedier.com/blog/wp-content/uploads/2019/05/post-event-survey-868x454.jpg)
