Onboarding for the Future: Redefining Your Approach for a Better Experience
At first, onboarding wasn’t considered that important, and only a handful of companies invested in this process, but today most companies use it and understand […] More
Operational Excellence: The Ultimate Guide (All you need to know)
Improving satisfaction is the cornerstone to reaching operational excellence.This article will explore the ways of measuring satisfaction, key KPIs that will help you measure experience, […] More
How to improve your reporting of feedback collection: Finding the best results for your KPIs
Reporting, in general, refers to the activity that consists of producing and distributing activity reports in a specific format. It has a double functionality of […] More
Onboarding for the Future: Redefining Your Approach for a Better Experience
At first, onboarding wasn’t considered that important, and only a handful of companies invested in this process, but today most companies use it and understand […] More
Dissatisfied Customer: How to handle an unhappy client
For as long as the business world has existed, there have always been unhappy customers. No matter what type of business you are in, how […] More
What is Experience Excellence?
Everyone is more or less familiar with Customer Experience. It’s a term that is the measure of how a customer feels after interacting with a […] More
Customer pain points: How to identify & resolve them
Had it not been for real time communication or a detailed feedback form, you would have found it difficult to identify your customer’s pain points. […] More
Dissatisfied Customer: How to handle an unhappy client
For as long as the business world has existed, there have always been unhappy customers. No matter what type of business you are in, how […] More
How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
Correlation matrix: what is it and how does it work?
Understanding data can be complicated. Unlimited sets of numbers and words here and there that can be interpreted in unlimited ways. The best way to […] More
5 Team collaboration tools you need in 2021
Team collaboration is crucial when it comes to increasing productivity, creativity, and facilitating progress. However, finding the best tools to collaborate is not always simple, […] More
How did Decathlon Activités increase its retention rate using Feedier?
Many companies today are focused on improving the retention of their app users. If you want your app to be a success, with thousands or […] More
Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, […] More
How to make your feedback data actionable
Today, customer experience is fundamental when it comes to any company’s growth. Listening to the Voice of the Customer is a key element if you […] More
Why the end of classical Survey tools is coming
Survey tools such as Google forms, Typeform, Microsoft forms or Jotform have been around for decades now and are well implemented in modern digital workflows. […] More
Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, […] More