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How to Run a Customer Experience Workshop for Your Team
The need for good customer service has never been higher. Globally, 54% of all consumers say that they have higher customer service expectations than they did one year ago. If […] More
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The most important parts to create a good customer experience
“Customer Experience” (CX) refers to how a company interacts with its customers at every stage of the decision-making process. It’s indeed, to a large extent, the sum of all the […] More
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What are the 7 qualities of a good Customer Service
Providing excellent customer service is all about making your customers’ lives easier and more pleasurable. It responds to inquiries from clients in a number of ways, including phone, email, text, […] More
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Candidate Experience: 5 Ways to Improve it
Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More
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Supply Chain Disruption: 7 Ways to Handle it
Is there a more upsetting word in the English language than “disruption”? For business ecosystems, disruption is the last word you would want to hear. Effective supply chains are integral […] More
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How to improve the eNPS?
The Customer Experience is more important than ever to the growth of a business. But the employees of the company are in charge of this Customer Experience because they are […] More
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How to Run a Customer Experience Workshop for Your Team
The need for good customer service has never been higher. Globally, 54% of all consumers say that they have higher customer service expectations than they did one year ago. If […] More
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Candidate Experience: 5 Ways to Improve it
Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More
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How to measure your users’ NPS on your website
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More
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The answer to improve your digital customer experience
Whether you are a B2B or B2B2C company, the end-customer experience is an important stake in the growth of your business. If these customers interact with your brand through a […] More
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Survey tools : The Ultimate Guide (All you need to know)
You are all familiar with the survey tools, but you are unable to explain in detail why they are essential, what they are used for, how to implement them, etc. […] More
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How to measure your users’ NPS on your website
Every day, people from all around the globe go online and visit websites. Websites owned by companies are routinely updated. This helps the companies maintain their positions as industry leaders. […] More