How EuroVPS Uses Feedier to Refresh Its Customer Feedback Surveys

This article has been written by Tarek Mehio, head of Business Development at EuroVPS, and community manager at GrowthMentor. He recalls his experience with Feedier, explains how it fits into their current workflow and help them create better customer feedback surveys.

Without further ado, let’s dive into our article. Enjoy 😄

8 Steps To Turn Unhappy Customers Into Raving Fans

No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time.

Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be treated seriously and carefully.

The thing that separates an average business from a great one, is how they respond to unhappy customers. In fact, with a good process in place, customer-focused businesses can often succeed in turning unhappy customers into raving fans.

The Reasons Why Gamification Works

It seems that in the past few years every company that has an app or is looking into including one into their business strategy has only one word in mind – gamification. The competition for mobile user’s attention is high, and everyone is looking at gamification as the one quick and easy fix to improve their sales. A fact not at all surprising when we consider that the gamification market is expected to grow to $11.1 billion by 2020 (Markets and Markets).

In this article, I will go through some of the benefits of gamification, how we can use it to engage our customers and increase retention and finally give you a few good examples of apps that are using it.

The Ultimate Tips For Market Research Survey

Whether are you starting a new business or launching a new product, competitive research for the market and customers is a must.

If you don’t do any market research survey, then there is a huge chance for failure.

Doing it can be very time-consuming, overwhelming, and exhausting.

Which is why, today, we want to give you the exact strategy to nail it pretty fast.

How Morningscore.io uses Feedier to make sense of their user feedback

Morningscore is a new up-and-coming SEO platform hailing from Danemark. They want to bridge the gap between SEO and business so that both consultants and business owners can correctly pinpoint the real value of their SEO efforts.

In this use case article, we are going to find out how they are using Feedier to make sense of their user feedback and keep up with the constant flow of new users.

Increase Your Response Rate With Survey Incentives

What if I could improve my response rate by offering a survey incentive?

What if 100% of the customers would have filled my survey?

That would be fantastic.

As a rule of thumb, anything above 10% response rates will yield meaningful data.

But, what if your customers are simply not committed to providing you feedback?

Even if you have the best customers, sometimes, it is just the case that you are not getting any response to your survey.

Whether it is because your survey doesn’t really relate to your audience, or its targeted at a new audience base, you have to find a way to nudge them.

But don’t worry—you aren’t completely reliant upon their will.

There’s something you can do to get them to fill the survey: using survey incentives.