Customer experience

CX has been the main focus of companies in most industries for the last couple of years now. Covid-19 and the pandemic that the world is facing today have only […] More

B2B2C companies are often confronted with many challenges when it comes to delivering a great experience to their end-customers. In fact, the B2B2C environment is complex, which can result in […] More

When it comes to user feedback, there is a lot to be said about quantitative data (e.g., Net Promoter Score (NPS) and Customer Satisfaction (CSAT)) but little is known about […] More

Listening to the voice of the customer VoC is becoming more and more crucial when it comes to delivering a memorable customer experience CX. The difference between Voc and CX […] More

Whether your customer is the end consumer/user or not, every industry needs to try to improve its CX. It is true that delivering a memorable CX can be easier for […] More

How can companies improve their customer satisfaction? While in small organizations it is relatively easy to track customer satisfaction, in larger companies, there are multiple touchpoints and a multitude of […] More

COVID-19 has highly changed lifestyles and decisions, including customer behaviour and experience. This change was immediate across different industries, countries and demographics. With the spread of the pandemic worldwide, the […] More

‘Customer service‘ vs ‘customer experience‘, both terms are used to manage every aspect of your business. The differences between the two terms are often confusing or blurred. So what are […] More

You are undoubtedly familiar with the customer experience and you do not know how to manage it well or do you want to optimize this experience management? We make your […] More

After the Covid-19 pandemic and the global financial crisis, Black Friday 2020 is the perfect opportunity for you to boost your sales, especially online. Last year, Black Friday brought in […] More

What is a good NPS score and why is it important? A good NPS® score is an indicator that your business is on the right track and that your customers […] More

Whether you’re trying to measure your employees’, your customers’ or your B2B clients’ satisfaction, gathering Feedback shouldn’t be a one-time process. It is a long-term procedure that needs to be […] More