Companies and teams that are “non-data savvy” or “non-tech savvy” find it difficult to transform themselves. However, companies that do benefit from a broad competitive advantage by better understanding their customers and their demands. Verbatim

In today’s fast-paced business environment, understanding your customers is no longer optional—it’s critical. Customer experience (CX) professionals constantly seek ways to gain deeper insights from vast volumes of feedback. Enter Natural Language Processing (NLP), a