As AI continues to shape the customer experience (CX) landscape, certain outdated practices are becoming obsolete. Let’s explore the four key practices that will soon vanish, and the impact AI will have on transforming how
The Net Promoter Score (NPS) has become a cornerstone of customer experience (CX) measurement, with two-thirds of Fortune 1000 companies relying on it to gauge customer satisfaction and loyalty. While NPS can provide valuable insights,
In today’s customer experience (CX) landscape, businesses face both opportunities and challenges as they strive to provide personalized services to their customers. However, as CX initiatives rely on collecting and processing vast amounts of customer
We’re very happy to announce 5 new enhancements to the Feedier platform, focusing mainly on enriched reporting and benchmarking. More complete PDF exports We’ve optimized the download of PDF reports. Previously, when exporting your reports,
