Dissatisfied Customer: How to handle an unhappy client
For as long as the business world has existed, there have always been unhappy customers. No matter what […]
What is Experience Excellence?
Everyone is more or less familiar with Customer Experience. It’s a term that measures […]
Customer pain points: How to identify & resolve them
Had it not been for real time communication or a detailed feedback form, you would have found it […]
Customer Experience: The Ultimate Guide (All you need to know)
Offering an excellent customer experience is a way to increase customer loyalty, boost sales, and grow your market […]
What is Customer churn and how to reduce your attrition rate?
All companies have more or less loyal customers and they also face the churn of some of them.
ISO 9001: Customer satisfaction to be certified
ISO 9001 is a standard for Quality Management Systems (QMS) that is known and used all over the […]