How to manage Google Reviews? Centralizing your customer data
Many businesses have Google reviews. Whether there are many or not, it’s a good thing to check. But […]
Employee Satisfaction: Definition and ways to improve
We often hear about ways to improve customer satisfaction, however employee satisfaction is just […]
eNPS Employee Net Promoter Score – All you need to know
You may already be familiar with the NPS (Net Promoter Score) from our previous […]
Dissatisfied Customer: How to handle an unhappy client
For as long as the business world has existed, there have always been unhappy customers. No matter what […]
What is Experience Excellence?
Everyone is more or less familiar with Customer Experience. It’s a term that measures […]