21%
improvement in
forecast accuracy
2x
faster to set up
and 100% automated
The native Salesforce integration –
advantages and drawbacks
Advantages of the native Salesforce Feedback Management product:
Drawbacks and why Feedier’s native Salesforce integration brings value from day 1:
Why feedback management in Salesforce is useful?
By bringing feedback management in Salesforce software (using Feedier features and API), users can easily collect and synchronize your feedback (imported from external surveys, surveys created on the Feedier BX platform, imported files or reviews platforms, etc.) with your sales and marketing efforts, improve customer engagement, customer experiences, and customer retention, and drive revenue growth.
Centralize your responses with Feedier and automatically map specific KPIs (CSAT, Net Promoter Score) to the appropriate customer on Salesforce, taking customer lifecycle analytics to the next level. Feedier’s API integration with business tools and their features enables companies to make the most of their end-customer data while maintaining privacy and confidentiality.
How does an alternative tool
to Salesforce feedback management work?
With Feedier’s Salesforce API integration, your team can improve your customer satisfaction and gain actionable insights into customer behavior and preferences, all while streamlining your feedback process and making informed decisions.
The API integration work with 3 key actions:
Workflow 1: Enrich customer feedback with accurate object properties by integrating Salesforce with Feedier.
The feature synchronizes object attributes from Salesforce to Feedier (using SOQL). Leveraging Feedier’s AI and Analytics capabilities with Salesforce data.
Workflow 2: Create a custom feedback object with all answers and business data in Salesforce.
This bidirectional integration creates a more complete view of customer satisfaction and helps Sales and Support teams’ users make more informed decisions on leveraging customer experiences.
Workflow 3: Trigger real-time surveys post support, interactions,
or every quarter
Save time and streamline the feedback process by automating surveys triggered by specific Salesforce events. This integration allows your team to understand customers and get actionable insights on customer lifecycle.
Gain valuable customer insights
with Salesforce integration in Feedier
Integrate Feedier with Salesforce to gain an overall vision of your customers’ metrics (NPS, CSAT, CES). With this API integration, your team benefits from different features and can:
