Feedier for Strategic Marketing Teams
Feedier helps your marketing team get better customer insights in real time. Automate the collection of feedback at key points in the customer journey to provide insights that enable action by different operational teams (product, support, sales, etc.). Strengthen your customer-centric strategy by integrating Feedier with your marketing tools like Hubspot to synchronize your customer files with feedback automatically.
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Centralize your feedback in one place
Manage all your feedback data in one place, getting direct feedback from customers through Feedier's interactive micro-surveys and indirect feedback through integrations (Hubspot, Click Up, etc.). Feedier also allows you to import existing data in a few clicks, such as reviews from Google Reviews or via WebScrapping.
Organize feedback automatically
When feedback data is recorded in Feedier, it is automatically organized by product, industry and geography, so that the data is structured to match the operational complexity of your business. Your team also benefits from this segmented data by receiving bespoke feedback alerts at the right time for them to act on directly.
Rich analysis that saves hours
Feedier is designed with a full suite of feedback analysis tools such as text analysis, key performance indicators, correlation and geographic reports. This eliminates the complexity of comparing large amounts of feedback data from many sources. It’s all displayed in an intuitive way so that your team members can get key information and produce clear, visual reports that you can share with a click.
Improve with precision
Get the WHY behind your analytics using enriched feedback data. Hundreds of marketing teams use Feedier to detect problems before they result in significant financial loss (conversion issues, failed products, etc.) and automatically assign the right feedback to the right team so that improvements happen in the moment. To do this they use context attributes (metadata) and automated actions to notify the right people (through Slack or Teams for example).
Resources from the Feedier blog
What is the Voice of the Customer (Ultimate guide)
Find out what Voice of the Customer is, why it's important, how to listen to it, and a list of the best customer experience management tools [...]
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4 Best practices for post-sale Customer Experience (CX)
The best relationship with your customer is not built while selling to them? It is built in the post-sale phase [...]
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