Feedier for Intelligence Teams

Feedback data is a strategic asset to your business. A better understanding of experiences allows your organization to be more agile and data-driven. That's where Feedier comes in, we help our customers collect, organize and analyze their feedback data at the operational level. By enriching existing tools such as Salesforce, Feedier enables operational teams to make better data-driven decisions, while giving your team a holistic view using your BI platform.

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Feedier for Intelligence Teams

The problem with disconnected surveys

Your company has a lot of data due to high operational complexity. Often it sits in disconnected silos and never represents a long-term asset, but rather PowerPoint presentations that are quickly forgotten. This is the problem with traditional survey tools, they are disconnected, they require ad hoc analysis and manual integrations to get reliable information.

Unify feedback data

One of the first things Feedier does is map, organize, and unify all of your feedback data on a single platform. This centralization allows for smarter analysis and saves operations teams from spending many hours creating and sifting through survey data. While the organization as a whole benefit from structured feedback data, operations teams get independent, secure, and intuitive dashboards with the feedback that matters to them.

Feedback Collection in Feedier Screenshot
Operational Data in Feedier Screenshot

Enrich feedback data

Connect your existing tools, such as CRM, ERP or support tools (e.g. Jira, Freshdesk, Dynamics, Salesforces, etc.), to enrich them with real-time feedback data. Not only does this capitalize on existing investments, but it is also a two-way synchronization that benefits both local operational teams and business intelligence teams.

Feedback data owned by operational teams

Feedier makes operational teams (product, marketing, support, sales, etc.) the owners of their own feedback data by automatically organizing and assigning the right data to the right team. It allows your teams to receive alerts via Slack or Microsoft Teams for example, and helps you make the best possible decision at any given time. Giving operational teams the right data at the right time allows them to detect problems before major incidents occur. By addressing the complexity of your operations, you give your business a competitive edge.

Alerts in Feedier Screenshot

Resources from the Feedier blog

How to get a better understanding of your survey data?
How to get a better understanding of your survey data?

Creating a survey and receiving feedback from respondents is easy, analyzing and understanding the data is hard [...]

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Correlation matrix: what is it and how does it work?
Correlation matrix: what is it and how does it work?

The correlation matrix is an analysis tool that brings together correlation coefficients between an x and y axis where we find variables [...]

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