For complicated operations with various products, units, teams, etc., the conventional VoC/CX platform pitch that allows you to gather and evaluate customer feedback inevitably falls flat in the long term. Frequently, very little of the gathered feedback data is truly actionable and given to the appropriate team. The CX team is solely responsible for data management, analysis, and distribution to the appropriate team.
Through the integration of your business and communication systems, Feedier helps CX teams decrease operational complexity and automatically give the relevant feedback information to the right team through the right channel (Slack, Zendesk, etc.). We provide CX teams with the capacity to identify customer unhappiness, allowing them to grasp it, minimize it, and ultimately improve. The return on investment (ROI) of using Feedier is twofold: improved customer interactions lead to higher customer retention, which reduces the number of resources required to increase customer lifetime value (CLV).