How to measure your NPS with Feedier?

How to measure your NPS with Feedier?

Measure your NPS automatically during the customer, employee or end-user journey to find loyalty patterns and convert detractors into promoters.

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There is more to
Net Promoter Score (NPS) than meets the eye

There is more to
Net Promoter Score (NPS) than meets the eye

For a long time, the Net Promoter Score (NPS) has been the most reliable indicator of how satisfied a client is with a company’s services. While NPS tools might be helpful in gauging customer satisfaction, they often fall short when it comes to explaining why a customer is a detractor, promoter, or inactive user.

You and your team are given a single, difficult-to-understand score without any other information. Though helpful at the executive level, the information may not be practical in the field. Here comes Feedier’s role. If you solely look at the NPS score, you won’t be able to do much in the way of customer segmentation, you won’t understand what makes customers tick, and you won’t have any idea of how to make their experience better. Feedier helps you understand that information and highlights you the right information for you to improve and solve every negative aspect of the end customer journey.

NPS for the uninitiated

Learn the meaning of the Net Promoter Score and why it matters to you

Read our article

Beyond the NPS score

Beyond the
Net Promoter Score

You will be missing out on some important insights if you focus only on that metric. Indeed, it provides a number to use as a yardstick for the quality of your customer service, but the actual difficulty is in figuring out what factors into the NPS and where you can make the most progress toward improving it.

Here is where you should get into what exactly is influencing your NPS. To determine what factors most affect a customer’s rating, you need to learn more about their individual experiences.

First, compare your NPS data with information gleaned from follow-up inquiries and indirect feedback gathered from other sources.
To acquire segmented NPS ratings based on these criteria,include your operational data from your CRM, ERP, or cloud solutions to your study.

There is still time for the NPS to effect positive change. Businesses who utilise Net Promoter Score (NPS) as a key performance indicator (KPI) and integrate it with other feedback are in a prime position to acquire insightful insight into how their customers and end-users really feel about them. An actionable Net Promoter Score (NPS) is one that takes into account customer segmentation, extra user data, and feedback that determines “the why.”

Monitor the department and team average NPS to see how NPS changes over time. Insights like this help you make educated decisions, bring about necessary changes inside your company, and ultimately achieve your goals.

Never settle for customer happiness;
instead, strive to earn their allegiance

Never settle
for customer happiness

The NPS goes above and beyond satisfaction surveys by calculating the percentage of consumers who will continue to buy from you regardless of price increases. Measuring customer happiness is an excellent first step, but your Net Promoter Score (NPS) is the gold standard for determining which customers will remain loyal over time.

If your staff is keeping tabs on customer feedback using the NPS, they will be able to spot detractors immediately, long before they report an issue or decide to leave. This way, your team can communicate, foresee, and defuse potential conflicts before they escalate.

To determine the efficacy of your methods, track your initial Net Promoter Score (NPS) and then re-evaluate it at a later stage. Keep tabs on this metric, establish certain targets, and measure your overall success with Feedier.

The use of an Agile Experience Management solution equips your team with everything they need to foster a culture of continuous improvement and ensure that their efforts are really leading to the desired outcomes.

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