Feedier’s direct and indirect feedback collection methods

Feedier’s direct and indirect feedback collection methods

Take in all forms of end-customer feedback in order to have a full picture of the end-to-end experience. Feedback opportunities are everywhere.

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Centralize your feedback in one place

Collect all of your
feedback in one place

With Feedier’s interactive micro-surveys, you can collect direct feedback from consumers, and with integrations, you can collect indirect input (Hubspot, Click Up, etc.). The reviews from Google Reviews or data scraped from the web may be imported with a few clicks into Feedier.

Unhappy customers complain,
the rest say nothing

Get direct feedback

Get direct feedback

Make surveys as fun and participatory as possible, but still focus on asking pertinent questions. Using Feedier, maintain the highest possible response rate while satisfying your responders.

Reach out to respondents and ask for their feedback directly using a variety of mediums (web interfaces, mobile apps, emails, SMS, networks). In the alternative, with Feedier, you can use a QR code or any other non-digital medium to lead the participant to an online survey.

Make feedback useful by asking the correct questions depending on what you want to be actually assessing. A wide variety of question formats are available, such as text box, choose choices, switch buttons, picture select, order list, rating scale, and rating table questions, etc. You should build it such that others may respond to it.

Using branded surveys and game mechanics may improve your direct feedback collection and help you learn more about your audience. Animations, interactive questions, incentives, and individualized information for each responder are all elements that may be used to make a survey more interactive.

Fine-tuned adjustments,
extensive progress

Fine-tuned adjustments, Extensive progress

Reading internet reviews, customer care ticket, third-party review sites and internal systems like customer service hotlines, customer relationship management software (CRM), and enterprise resource planning software are all examples of indirect feedback.

Feedback is useless until it is collected, organized, and analyzed. The good news is that most of this input is textual (or can be converted into text), and so can be collected and analyzed in one place.

Import information from third-party services and other applications through connectors and maximize the value of your indirect input. Once you have compiled all of this information into your experience management system, you will be ready to see the results you have been hoping for. With Feedier, text analysis software may be used to automatically analyze feedback data, and the results will be shown in a full-picture dashboard.

Extensive Progress Feedier

Our clients create human-centered experiences with Feedier

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One journey, countless channels

One journey,
countless channels

The customer experience can’t be fully understood without a holistic picture that incorporates all the points of contact.
Stop having a fragmented perspective of the customer experience because of the absence of integration. It’s possible with Feedier to use three different programs: one to conduct email campaigns, one to deliver SMS surveys as a follow-up to phone conversations, and one to keep tabs on client feedback.

It was difficult, if not impossible, to get a full picture of the customer journey and how it is affected when data is held in many places, but now it’s possible. Feedier is the ideal solution since it both direct and indirect input and makes it simple to map customer journeys and track changes over time.

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