Feedback collection is one of the most important parts of how a company grows.
It lets businesses know how well they are doing their jobs. Feedback, and especially the Net Promoter Score (NPS), can tell businesses if customers would recommend them to other potential customers. This is a form of word-of-mouth marketing.
In addition, more and more businesses can collect feedback and NPS in the easiest way possible thanks to the progress of technology.
Let’s find out what a widget is and how the NPS Widget may be able to help you and your business.
What’s a Widget?
Website widgets are a way for businesses to add certain functions to their websites. You can add them to your site by copying and pasting code blocks. You don’t have to change or even understand your site host’s entire code framework.
So, Businesses that offer customer support or customer success teams are the ones that use website widgets the most. With a widget, users can contact you directly, quickly look through your knowledge base, find answers to common questions, write reviews, and rate the product or service.
Widgets like these greatly reduce the number of support requests.
Widgets can also help people find their way to your website and get them to do follow you on social media or sign up for your newsletter.
So, using widgets is a way to improve the user experience (UX). In addition, it increases customer engagement, sales, feedback, and return on investment (ROI).
What’s the NPS?
“NPS” stands for “Net Promoter Score,” which is a metric used to improve the customer experience. TheNPS is a way to measure how much customers care about your business and will talk to others about it. NPS ratings are based on a single-question survey, and the results are given as a number between -100 and +100. It would be better to get a better grade.
It is figured out by asking a single question:
“How likely would you recommend a friend or coworker about [Organisation X/Product Y/Service Z]?”
This can be one of the questions on your survey to get feedback.
When you ask customers for their NPS score, you can divide them into three groups: In this article, you can learn more about the NPS and its different types.
How can you get the most answers at the best times?
To get the NPS Score as quickly and easily as possible, put an NPS Widget on your website. This will make sure that you ask for the score at the best time in the customer’s journey and with the least amount of effort.
On another hand, the NPS Widget is a simple piece of software that you can change and customize to fit your needs and put on your website. This way, you can get your NPS faster, and the customer will find it easier to answer.
How does the widget help you get a better collection of the NPS Score?
Simply put, the widget is simple, easy to use, and can answer a simple question with just one click from the customer.
The NPS Survey, on the other hand, is a series of questions that will lead customers to answer different kinds of questions that will help companies figure out, depending on the tool they are using, if the customer is happy with the service and what he or she is looking for.
The easiest and most efficient way for companies to embed and see live results with a badge is the Feedier NPS Calculator.
So, with this, you’ll get a more accurate result that can change people’s lives, is easier to get to, and has a bigger impact in the eyes of the customer.
Find out about this new tool from Feedier and add it to your website right away.
Make the most out of Business Experience today