How EuroVPS Uses Feedier to Refresh Its Customer Feedback Surveys

This article has been written by Tarek Mehio, head of Business Development at EuroVPS, and community manager at GrowthMentor. He recalls his experience with Feedier, explains how it fits into their current workflow and help them create better customer feedback surveys.

Without further ado, let’s dive into our article. Enjoy 😄

8 Steps To Turn Unhappy Customers Into Raving Fans

No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time.

Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be treated seriously and carefully.

The thing that separates an average business from a great one, is how they respond to unhappy customers. In fact, with a good process in place, customer-focused businesses can often succeed in turning unhappy customers into raving fans.

The Reasons Why Gamification Works

It seems that in the past few years every company that has an app or is looking into including one into their business strategy has only one word in mind – gamification. The competition for mobile user’s attention is high, and everyone is looking at gamification as the one quick and easy fix to improve their sales. A fact not at all surprising when we consider that the gamification market is expected to grow to $11.1 billion by 2020 (Markets and Markets).

In this article, I will go through some of the benefits of gamification, how we can use it to engage our customers and increase retention and finally give you a few good examples of apps that are using it.