Having a customer feedback loop and listening to that feedback is a key business requirement, essential to the growth and sustainability of your business.(more…)
No-one likes to receive negative feedback, but like it or not, unfortunately all businesses will encounter unhappy customers from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be treated seriously and carefully.
The thing that separates an average business from a great one, is how they respond to unhappy customers. In fact, with a good process in place, customer focussed businesses can often succeed in turning unhappy customers into raving fans.
Negative feedback can be stressful and hard to hear. Even the best of us tend to feeling dismal and down after receiving negative feedback.
In case of negative feedback, we don’t usually think logically. Instead, we often try to save our faces.
It seems that in the past few years every company that has an app or is looking into including one into their business strategy has only one word in mind – gamification. The competition for mobile user’s attention is high, and everyone is looking at gamification as the one quick and easy fix to improve their sales. A fact not at all surprising when we consider that the gamification market is expected to grow to $11.1 billion by 2020 (Markets and Markets).
In this article, I will go through some of the benefits of gamification, how we can use it to engage our customers and increase retention and finally give you a few good examples of apps that are using it.
Whether are you starting a new business or launching a new product, competitive research for the market and customers is a must. However, we found market research to be very time-consuming, overwhelming, and exhausting. That said, if we don’t do it, then there is a huge chance for failure.
That is why we want to discuss the importance of market research survey in order to nail your next niche market today.(more…)
Customer feedback and understanding the direction you should be striving towards are two aspects of running a business that often get overlooked.
With a primary vision often in focus, it is easy to stray away from aligning your product offering with what your customers truly want, often resulting in an offering with poor market fit that doesn’t truly solve a problem.
The best option to counter this is through obtaining quality and honest customer feedback – let’s explore this more in depth.(more…)
Morningscore is a new up-and-coming SEO platform hailing from Danemark. They want to bridge the gap between SEO and business, so that both consultants and business owners can correctly pinpoint the real value of their SEO efforts.
In this use case article, we are going to find out how they are using Feedier to make sense of their user feedback and keep up with the constant flow of new users.
Feedier recently had the opportunity to be featured on the Growth Marketing Toolbox podcast by Nicholas Scalice, where our co-founder Baptiste was interviewed.
We wanted to share some of the insights and topics discussed with you.(more…)
What if I could improve my survey response rate by offering an incentive? ?
100% response rate would be splendid.
As a rule of thumb, anything above 10% response rates will yield meaningful data.
But, what if your customers are simply not committed to provide you feedback?
That’s where an survey incentive comes in.(more…)
Surveys are present everywhere, all around the physical and digital world. Whether you are talking about feedback survey, lead generation survey, research survey, quiz, Net Promoter Score survey, guest satisfaction survey, or any kind of survey, you have a few things to take into account when it comes to creating the survey.