In order to maintain expansion, businesses should prioritize training and development for their staff. Thousands of training courses are accessible online, however, some firms choose to put up their own training courses. But how can you judge about the effectiveness of a training course?
Let’s take a closer look at that topic.
Feedback: your strongest post-training ally
All these different words for hearing someone out have one thing in common: listening. Feedback is a valuable tool for reaching any target audience, whether they be consumers, users, suppliers, workers, etc. Getting feedback is a great way to learn and grow as a person or as a business.
You should always work to increase your participants’ happiness. You should be seeking confirmation of your Qualiopi certification, here is our website devoted to this certification.
Imagine receiving thousands of feedback to each of your training from participants. People will eventually point up every source of tension and discontent. Of course, if and only if the appropriate questions are asked, at the right time and to the right people.
But first, let’s look at how you may listen to your learners and receive their feedback on your teaching.
An interactive and practical satisfaction survey
One of the most efficient and straightforward methods of gathering feedback is via the use of a satisfaction survey. However, they may not have a lot of time to spend on a lengthy and tiresome survey. When preparing your satisfaction survey, make sure you are as brief and accurate as possible.
Inevitably, you should limit your questions as much as possible. Ask at most 10 questions, per our recommendation.
A few types of questions to be used to evaluate the success of a training session
Make sure to provide access to the course in your request for online training. It’s crucial to grasp the learner’s areas of discontent and the preferred training methods. Online training examples include the following:
“Did you have any difficulties accessing the training?”
“Would you recommend this course to a friend or colleague?
“How would you rate the duration of the training?”
“Are you satisfied with the training platform?”
“Do you have any comments or suggestions to make?
These questions may be tailored to the sort of training you deliver, whether it is online or face-to-face. Use a variety of question formats, such as the Net Promoter Score, the classic CSAT satisfaction question, open-ended text questions, etc.
You may also get more in-depth information about the course itself. You have to take into account that your learners and/or employees may not be as transparent as you thought if you don’t push them to be.
Therefore, you should go for targeted questions like:
“Were you able to put what you learned into practice after this training?”
“How do you feel about the training exercises?”
“Did you feel that the course made sense as a whole?”
Now that you have a concept of questions and the sort of questions to ask your learners, it is time to continue further. To be successful, you must communicate with your audience at the best possible moment and via the most appropriate channels.
Use the best distribution channels for your surveys
You may communicate with participants using a wide variety of mediums. However, not every one of them is going to be useful for training.
Send your satisfaction survey via a link
Sharing the survey’s URL is the quickest and most convenient method to get your survey out to your groups. The link’s versatility is one of its main benefits. Whether it’s during a chat online, at the conclusion of a training session, on the platform itself, etc.
This approach offers the greatest customization options, but depending on how you choose to share the link, it may also be the slowest.
Choose the perfect time to act with a widget
If you have a Tag Manager and/or a script, including the widget in your site is a breeze. Because of this, it can be easily included in your e-learning platform with only a few mouse clicks.
Whenever you want the widget to display on your training platform, that’s up to you. There are three possible times to set it off: between classes, at the conclusion of each class, or at the end of the semester.
Have always QR code for your on-site training
The QR code might also be useful if your training is conducted on-site at your business. Training your pupils should not be difficult for them in any way. People attending your training center may wait until the conclusion of their session to scan the QR code, which can be presented in any way you see fit.
Share your surveys automatically by SMS/Email
Feedier makes it simple to set up campaigns for disseminating your customer satisfaction polls. You may send out surveys anytime you choose using either email or text messages.
Explore the various channel Feedier offers.
An SMS or Email campaign may be scheduled to go out to a group of participants upon their successful completion of a course. You may pick the days your survey is sent, import a contact list of all learners who attended the course and send out email reminders to those who did not answer.
To Sum up
You have the foundational pieces to make your training more efficient. Make sure you’re using the correct mediums, asking the right questions, and listening to your participants’ feedback in order to eliminate any sources of discontent.