Some of you asked us how we are different from the other feedback applications and NPS tools, and how you can get value from Feedier. Today, we want to give an overview of the key differences and explain what makes Feedier a good feedback tool.
Improve Your Customer Satisfaction
With Feedier, we make your customers feel valued, boring-ugly-wasting-time surveys are over!
Feedier turns surveys into a beautiful and enjoyable experience. It fits nice on any device and mixes interactivity with quality. Our friends at EuroVPS have shared their experience and how the top-notch user experience helped them engage their audience.
Feedier respects your customer’s precious time. We let the customer know how long will the form last.
Feedier lets you reward your customers. Higher engagement guaranteed with survey incentives, when it makes sense and fits your audience. Whether it’s a voucher, a money transfer or any kind of file, you can build a complete reward program with Feedier.
Feedier respects your customer’s precious time. Boring and ugly surveys are over! 🤬Click to Tweet
In a nutshell, customer engagement and loyalty is our motto! 🏆
Voice of Your Customers Made Easy
We make your job easier and help your business thrive
Feedier lets you access complete live reports of your surveys including analytics by
Feedier builds for you insight reports by analyzing every response. We will let you know what your customers really want. No need to go through every response. Feedier will even categorize them and group them by customer segment (satisfied or not, in % between 0 to 100 ).
Unique Segmentation Pipeline
Feedier is very organized feedback tool, targeted and based on a 3-step process:
- We asked and measure the satisfaction using our ratings
- Only relevant questions are asked: the question displayed in phase 2 are based on a satisfaction ratio determined in the first phase.
- We then reward your customers — if appropriate — and engage with him.
Feedier lets you categorize users by satisfaction, group them, export them and contact them through handy lists. Segmentation as its finest.
Feedier lets you invite all your team onboard. It’s always faster as a team. You can manage your team and use the roles to maintain security and privacy.
Feedier makes it easy for you to share your surveys to the right customers. We will send the emails for you, write your social posts and even let you embed them right into
Feedier provides a complete analytic for every response (feedback). Question-Time graph, country,
Delighting Customer Feedback Tool
Finding where your bottlenecks are becomes a breeze !
Feedier collects email addresses for you. We send every reward by email to guarantee safety and privacy. This also lets you keep in touch with any customer.
Feedier is extendable, our reports can be customized for every organization but we also provide 3rd party APIs support for the rewards. Letting you build your own reward program with your own currency and reward type. Let our developers get in touch.
Feedier lets you customize your survey’s design & features very easily through our editor. Use your brand’s color and logo, customize callback URLs but also manage its status. You are in total control here.
Catch Your Customers At The Right Touchpoint
Thanks to the different sharing pieces, we help you bring the wow experience to your customers, fairly easily.
In order to collect actionable and valuable feedback, we need to get our feedback request in front of the customer, at the right time, and in the right place.
Feedier features all the required methods of sharing your feedback request, and help you maximize your survey response rate:
- Emails: you can send email request programmatically (using our API or Zapier integration), or by simply uploading emails to your Feedier dashboard.
- Online: you can embed surveys using an iFrame, or use our on-site widget. The widget is very flexible and offers different triggers and options to fit your needs.
- Text Message: the same you request feedback by email, it can easily be done by text message.
- On-site device: Feedier is mobile-ready and fits nicely on every device. Embedding your survey on the go is a no-brainer!
- And much more: QR code, Social sharing
You don’t have to pick one unique method, but you would be better of focusing on one channel that works best for your customers.
Brand Your Feedback Programs
Feedier is a fully configurable and personalizable feedback software tool, which means that you can fully brand and personalize your Carriers — aka. our way of doing surveys.
We go beyond the design and offer you the customization at the domain name level. You can use your own domain name and sub-domain.
Engage and Build Social Proof
Our feedback software do more than surveys!
Feedier is a feedback tool built from scratch to engage your customers. Our technology knows whether the customer is happy or not and therefore we can provide the right engagement to the right user.
For instance, you can ask 5-star reviews to your satisfied customers only, or promoters. And, on the other side, you can urge the
Feedier adapts the questions to the customer. Thanks to the first step we know whether the customer is happy or not and why. We can, therefore, fit the question to any customer based on that. The experience is unique!
Feedier aims to create a relation between your team, your customers and your products. The relation we build is based on:
- Trust: Providing interesting questions to your customers and them providing useful answers to your questions.
- Respect: Everyone’s time is precious, every information is important.
- Interest: every party wins. You will have insights, analytics, ratings and emails in exchange for rewards for your customers.
Integrations and API
Feedier is also built for developers – we love them! We have carved out our Rest API available for you and safely protected with your custom API key. You can also use WebHooks, access your data using any language and enrich your dataset. Our documentation is available here.
Last, but not least, Feedier offers an integration with Zapier, helping you build a fully automated and efficient closed feedback loop.
So, convinced? Want to engage your customers and build better relations? Start your 15-day Free trial at feedier.com. 🚀