In this customer-centric world, collecting user feedback is no longer a mere task in customer support team’s backlog. It is the fundamental criteria to grow your company by understanding what the user wants and acting upon it. Hence, the importance of user feedback cannot be undermined. Imagine, you put a plethora of resources and man-hours […]
“Pourquoi devrais-je m’intéresser à la satisfaction client?” Très bonne question. Vous êtes surement comme la plupart des e-commerçants, vous obtenez aux alentours de 10% de réponses lorsque vous chercher à obtenir des retours clients. Depuis de nombreuses années, vous le savez, il est plus rentable de fidéliser un client que de transformer un prospect en […]
Whether are you starting a new business or launching a new product, competitive research for the market and customers is a must. If you don’t do any market research survey, then there is a huge chance for failure. Doing it can be very time-consuming, overwhelming, and exhausting. Which is why, today, we want to give […]
Feedback-lovers, This article is an extract from our newsletter sent to our members for the 1.0 version release. We wanted to share with our visitors because it’s a huge milestone for us, and we have also hit 2K users.