The 9 Secrets of Stellar Customer Care on Social Media

No matter what you’re building or selling, your customers are most probably on social media. But how do you handle customer care? There are a lot of ways and opportunities for finding your first customers on any social platform with the right approach. However, with opportunities comes more responsibility. Social media enabled any business to […]

5 Ways B2B Companies Can Improve Customer Retention

In a world of fierce competition, the ultimate difference between businesses that succeed and those that don’t is customer retention. The problem is that many companies drive customers away with poor customer retention initiatives or even a complete lack of a customer retention strategy. Taking into account that 80% of a company’s future revenue will […]

Net Promoter Score Survey Explained

We hear it all the time, the Net Promoter Score Survey. “What is your NPS score?” Yes, one of the driving factors of any business, no matter how large or small, is customer satisfaction. If your customers aren’t satisfied with your product or service or with how you’ve helped them, they’re not going to want […]

8 Strategies To Increase Customer Loyalty

Mastering and increasing customer loyalty is a crucial component of business success. It is that X-factor that holds the power to convert one-time buyers into repeat customers. The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far. This […]

8 Steps To Turn Unhappy Customers Into Raving Fans

No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team […]