8 Steps To Turn Unhappy Customers Into Raving Fans

No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team […]

Why You Are Wrong About Negative Feedback

Negative feedback can be stressful and hard to hear. Even the best of us tend to feeling dismal and down after receiving negative feedback. In case of negative feedback, we don’t usually think logically. Instead, we often try to save our faces.