“I want to be feedback-friendly. “Ah, feedback…” “If you can’t take it, you also shouldn’t give it.” So the famous adage goes. The problem is that, if no one ever gives criticism, we won’t advance as a species. Moreover, our businesses won’t progress.
Product adoption is one of the most important aspects of your customer success strategy. Yet, being responsible for the user adoption strategy is one, if not the most, toughest assignment you can have. Particularly in the SaaS world, where early users can jump from one product to another so easily and swiftly, we want to […]
Learn how you can create a closed customer feedback loop and leverage automation on all the way to get better understanding of your customers.
Customer feedback and understanding the direction you should be striving towards are two aspects of running a business that often get overlooked. With a primary vision often in focus, it is easy to stray away from aligning your product offering with what your customers truly want, often resulting in an offering with poor market fit […]