A question always nags at people, and so does a SaaS survey question. I hear it all the time. Particularly in the SaaS space when it comes to improving onboarding and conversions.
What is the single most important thing for your e-commerce business right now? What is that thing that needs to be your guideline for long-term success? It’s not the conversion rate, cart abandonment rate, adspend or any of those metrics. It’s your customer.
With the power of data in our hands, most companies are leaning towards a data-driven approach. This means that A/B testing should be the main activity that drives decision-making. What is the most popular way to test in digital marketing, and how can you use it to drive better results in your campaigns?
Gamification is the buzzword today, it seems like we all have this in mind, and we do strongly believe in it here at Feedier.
Learn how you can create a closed customer feedback loop and leverage automation on all the way to get better understanding of your customers.
No-one likes to receive negative feedback, but like it or not, unfortunately all businesses will encounter unhappy customers from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team members, negative feedback needs to be […]
Customer feedback and understanding the direction you should be striving towards are two aspects of running a business that often get overlooked. With a primary vision often in focus, it is easy to stray away from aligning your product offering with what your customers truly want, often resulting in an offering with poor market fit […]
What if I could improve my survey response rate by offering an incentive? ? 100% response rate would be splendid. As a rule of thumb, anything above 10% response rates will yield meaningful data. But, what if your customers are simply not committed to provide you feedback? That’s where an survey incentive comes in.
Surveys are present everywhere, all around the physical and digital world. Whether you are talking about feedback survey, lead generation survey, research survey, quiz, Net Promoter Score survey, guest satisfaction survey, or any kind of survey, you have a few things to take into account when it comes to creating the survey.
We all knows customers aren’t inherently excited about providing feedback. Yet, feedback is extremely valuable as it validates that the feature, service, product being carried over is providing value to the intended people. If customers don’t find value, it amounts for some precious time wasted. Not only does focusing on the customer make sound business […]