Employee experience

Talent in every subject may be found in today’s workforce. At work, you’re looking for the greatest people. As a result, it is critical to strengthen your recruiting procedures in […] More

Is there a more upsetting word in the English language than “disruption”? For business ecosystems, disruption is the last word you would want to hear. Effective supply chains are integral […] More

The Customer Experience is more important than ever to the growth of a business. But the employees of the company are in charge of this Customer Experience because they are […] More

Well-being at work is a topic that is increasingly prone to change in the 21st century. Spreading your working time over a four-day week is now possible. Some companies in […] More

We often hear about ways to improve customer satisfaction, however employee satisfaction is just as important and arguable as essential for a company. In this article we will define what […] More

You may already be familiar with the NPS (Net Promoter Score) from our previous articles. To summarise: It is an indicator of the probability that your respondents would give a […] More

Employee satisfaction and engagement are key to a sustainable and productive team, no matter your industry or department.  Highly engaged and satisfied employees produce better results for the company. In […] More

At first, onboarding wasn’t considered that important, and only a handful of companies invested in this process, but today most companies use it and understand just how important it is. […] More

Improving satisfaction is the cornerstone to reaching operational excellence.This article will explore the ways of measuring satisfaction and key KPIs. It will help you measure experience, how to organize this […] More

Today, customer experience is fundamental when it comes to any company’s growth. Listening to the Voice of the Customer is a key element if you want to improve your product […] More

Reporting, in general, refers to the activity that consists of producing and distributing activity reports in a specific format. It has a double functionality of supporting analysis and internal communication. […] More

Robots have an increasingly important place 20 years ago, they were just speculative concepts or imaginary beings in science fiction movies, both admired and feared for their endless possibilities. Today, they […] More