Subterms
Survey tools such as Google forms, Typeform, Microsoft forms or Jotform have been around for decades now and are well implemented in modern digital workflows. They have excellent benefits, they’re […] More
Having your feedback in one place is important to any successful business. But before we focus on why organizing your feedback can give you a better understanding of the Voice […] More
Before jumping into the ranking list of VoC solutions, let’s explore why they’re needed, what they do, and their ongoing challenges. What is a Voice of the Customer (VoC) tool? […] More
Having feedback from your clients is all well and good, but how do you start to organise the feedback for it to start to make sense? Before we dive in, […] More
Urbanization has been a growing phenomenon for several decades now, with more and more people living in cities, estimates show that by 2050, 70% of the world’s population will live […] More
All companies have more or less loyal customers and they also face the churn of some of them. This is not an end in itself because not all customers can […] More
What is ISO 9001 ISO is the International Organization for Standardization. ISO 9001 is an international standard for Quality Management Systems (QMS) updated in 2015. The QMS is a set […] More
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a […] More
Get the infographic that summarizes this blog post for free. The best relationship with your customers is not built while selling to them, it is built in the post-sale phase. […] More
Experts and analysts have been talking about the “customer era” for several years now, but companies have needed time to grasp this concept. Of course, we would like to provide […] More
A customer is someone who uses the advice or services of a professional or organization. Customers are important as they are the ones who keep the business going. These are […] More
It goes without saying that a business cannot exist without customers. So, creating an ideal customer experience through the whole range of the sales process is vital for a modern […] More