All about Feedback and Engagement
Subterms
Introduction The goal of this tutorial is to collect valuable Feedback for your e-commerce website. Collecting insights on how to improve the shopping experience and product performance, whilst engaging with your customers and visitors. More
Customer feedback is the guiding light that helps steer your business in the right direction. That’s why we’re dedicating this entire article to bring to your awareness the best questions to ask your customers, so you’re empowered with deep insights to build your business. (Image Source) Asking the right questions is an art, and one […] More
Things used to be simple – a customer had a problem? Your customer support department would take care of it. End of story. Today, with the advent of software companies providing more volatile services such as MSSPs, creating new customer success departments has become a necessity. More
It’s hard to deny the value of feedback. As a leader, telling your staff constructively which areas of their performance can be improved is undoubtedly the most effective way to instill positive change. However, most people fear feedback and do their best to avoid it altogether. You may be wondering, why do people avoid getting […] More
Customer feedback is very important. It gives you an insight into what is working out well for your company and which parts need to be improved in order to grow faster. There are several ways you can leverage customer feedback to maximize your profit. One smart way to collect customer feedback is by using Customer […] More
How many times have you caught yourself ignoring service emails just because they sounded too dead? Or too boring? Or plain lifeless? Honestly speaking, I’ve lost count. Customer service email response templates that read like a robot wrote them are a turn off for more people than one can think of. This fact isn’t just […] More
There’s nothing worse for a customer than being excited about a purchase, only to have spent their hard-earned money on a product or service that wasn’t what they were expecting. The icing on this disappointing cake? A customer service experience that makes them feel like the business never cared about them at all, and feelings […] More
You have decided to collect website feedback? Cool. How do you do it? That’s a good question! Not sure where to start? I have something for you. I have collected the best tips, tricks, and templates just for you to get started. Read on, and let me know your feedback. 😉 First off, let’s kick […] More
In the summer of 2018, the mobile app ecosystem turned ten years old. In that decade, the industry has grown to become one of the largest on the planet. Were managers collecting in-app feedback at the dawn? Of course they did! There are millions of app developers around the world, according to Evans Data. And […] More
Customer experiences (CX) can make or mar your business. Bad CX can cost your brand billions and a reputation that is completely tarnished. Improved customer experience can make your business thrive. This emphasizes the growing relevance of positive and delightful customer experience for your business. Last time, when I used an organized cab service and […] More
Mastering and increasing customer loyalty is a crucial component of business success. It is that X-factor that holds the power to convert one-time buyers into repeat customers. The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far. This […] More
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