Net Promoter Score Survey Explained

We hear it all the time, the Net Promoter Score Survey. “What is your NPS score?” Yes, one of the driving factors of any business, no matter how large or small, is customer satisfaction. If your customers aren’t satisfied with your product or service or with how you’ve helped them, they’re not going to want […]

8 Steps To Turn Unhappy Customers Into Raving Fans

No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team […]