Did you know 80 percent of companies believe they offer superior customer satisfaction, but only 8 percent of customers would rate the customer service they receive as superior? Most companies aren’t providing the level of customer satisfaction their clients want. Even worse, most aren’t aware of it! So, how do you know you’re offering the […]
The era of loyalty program began in the 70s with the concept of award-winning miles by airline companies. The early successful loyalty program example was the Frequent Flyer program from American Airlines. Since then, more and more companies are implementing loyalty programs as a better connection between the company and the customer;
We collected and decided to share 16 customer satisfaction quotes and best practices on it for you to see. Why? Because, in 2019, customer satisfaction still continues to take over the business world and gain its momentum. More and more people realize how important it is to maintain great relationships with their client base and […]
Customer success and the customer experience as a whole has come into focus over the last 5 years. According to Totango, in 2018, 42% of customer success teams were around longer than 3 years. Compare that with 77% of teams less than 3 years in 2015. This is obviously good news for consumers who increasingly […]
We hear it all the time, the Net Promoter Score Survey. “What is your NPS score?” Yes, one of the driving factors of any business, no matter how large or small, is customer satisfaction. If your customers aren’t satisfied with your product or service or with how you’ve helped them, they’re not going to want […]
Mastering and increasing customer loyalty is a crucial component of business success. It is that X-factor that holds the power to convert one-time buyers into repeat customers. The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far. This […]
No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team […]
Negative feedback can be stressful and hard to hear. Even the best of us tend to feeling dismal and down after receiving negative feedback. In case of negative feedback, we don’t usually think logically. Instead, we often try to save our faces.