9 Strategies to Improve Customer Experience

Customer experiences (CX) can make or mar your business. Bad CX can cost your brand billions and a reputation that is completely tarnished. Improved customer experience can make your business thrive. This emphasizes the growing relevance of positive and delightful customer experience for your business. Last time, when I used an organized cab service and […]

AmĂ©liorer l’ExpĂ©rience Client : le cas du paiement pour le e-commerce

Sur un site e-commerce, tout doit ĂŞtre pensĂ© autour de l’expĂ©rience client et l’amĂ©lioration de celle-ci, que ce soit la navigation, la politique de livraison ou encore le design de la page d’accueil. Or parmi ces nombreux Ă©lĂ©ments Ă  optimiser, une Ă©tape est souvent nĂ©gligĂ©e : celle du paiement. C’est pourtant l’une des plus importantes, […]

The 9 Secrets of Stellar Customer Care on Social Media

No matter what you’re building or selling, your customers are most probably on social media. But how do you handle customer care? There are a lot of ways and opportunities for finding your first customers on any social platform with the right approach. However, with opportunities comes more responsibility. Social media enabled any business to […]

5 Ways B2B Companies Can Improve Customer Retention

In a world of fierce competition, the ultimate difference between businesses that succeed and those that don’t is customer retention. The problem is that many companies drive customers away with poor customer retention initiatives or even a complete lack of a customer retention strategy. Taking into account that 80% of a company’s future revenue will […]