Mastering and increasing customer loyalty is a crucial component of business success. It is that X-factor that holds the power to convert one-time buyers into repeat customers. The only problem is that there are no shortcuts and easy ways to inspire loyalty. Constant sales pitches and blatant self-promotion can take you only so far. This […]
No-one likes to receive negative feedback, no-ones like to deal with unhappy customers, but like it or not, unfortunately, all businesses will encounter them from time-to-time. Whether this feedback comes from your online feedback collection system, email, a negative review, a social media post, a phone call, or it’s reported through one of your team […]
Negative feedback can be stressful and hard to hear. Even the best of us tend to feeling dismal and down after receiving negative feedback. In case of negative feedback, we don’t usually think logically. Instead, we often try to save our faces.