Why would you create a customer-centric content marketing strategy? We are in a customer-centric market that demands we know and serve our customers better than the competition. And while of course, every company wants to provide a product or service that serves their customers well, an Econsultancy study found that “only one in three consumers […]
“I want to be feedback-friendly. “Ah, feedback…” “If you can’t take it, you also shouldn’t give it.” So the famous adage goes. The problem is that, if no one ever gives criticism, we won’t advance as a species. Moreover, our businesses won’t progress.
Product adoption is one of the most important aspects of your customer success strategy. Yet, being responsible for the user adoption strategy is one, if not the most, toughest assignment you can have. Particularly in the SaaS world, where early users can jump from one product to another so easily and swiftly, we want to […]
Learn how you can create a closed customer feedback loop and leverage automation on all the way to get better understanding of your customers.